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Remote Cyber Security Help Desk Jobs in Elgin, IL

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

BCForward

Customer Support - Remote

Chicago, IL · Remote

$13 - $14/hr

Call Center Representative Location: Remote Duration: 6 Months (Possibility of Extension ... Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

New

Benda Infotech

Cybersecurity Analyst

Chicago, IL · On-site +1

... helping maintain a secure IT environment. This role involves working with security tools ... Primarily office-based or remote/hybrid work environment * Occasional after-hours support during ...

Humana

Cyber Security Engineer

Chicago, IL · On-site +1

Become a part of our caring community (Remote in posted locations) We are seeking a hands-on ... Help operationalize Wiz, Checkmarx, JFrog/Xray, AppScan, Prisma Cloud, GCP Model Armor, and related ...

Humana

Cyber Security Engineer

Chicago, IL · On-site +1

Become a part of our caring community (Remote in posted locations) We are seeking a hands-on ... Help operationalize Wiz, Checkmarx, JFrog/Xray, AppScan, Prisma Cloud, GCP Model Armor, and related ...

Humana

Cyber Security Engineer

Chicago, IL · On-site +1

Become a part of our caring community (Remote in posted locations) We are seeking a hands-on ... Help operationalize Wiz, Checkmarx, JFrog/Xray, AppScan, Prisma Cloud, GCP Model Armor, and related ...

Crowe LLP

Cyber AI Security Manager

Oakbrook Terrace, IL · On-site +1

$111K - $150K/yr

We offer unlimited PTO, a flexible remote work policy, and a supportive environment that ... You will help clients securely adopt AI while also helping Crowe reinvent how cybersecurity ...

Crowe LLP

Cyber AI Security Manager

Chicago, IL · On-site +1

$114K - $154K/yr

We offer unlimited PTO, a flexible remote work policy, and a supportive environment that ... You will help clients securely adopt AI while also helping Crowe reinvent how cybersecurity ...

Crowe LLP

Cyber AI Security Manager

Chicago, IL · On-site +1

$114K - $154K/yr

We offer unlimited PTO, a flexible remote work policy, and a supportive environment that ... You will help clients securely adopt AI while also helping Crowe reinvent how cybersecurity ...

Hcsc

Cybersecurity Solutions Eng

Oak Brook, IL · Remote

$92K - $167K/yr

... efforts, helping project teams comply with enterprise and it security policies, industry ... NV1 #LI-Remote EEO Statement: We are an Equal Opportunity Employment employer dedicated to ...

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All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Elgin, IL

Remote Cyber Security Help Desk information

See Elgin, IL salary details

$44.5K

$92.1K

$143.3K

How much do remote cyber security help desk jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote cyber security help desk in Elgin, IL is $92,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $110,700.00 per year, depending on experience, location, and employer.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are popular job titles related to Remote Cyber Security Help Desk jobs in Elgin, IL?

For Remote Cyber Security Help Desk jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Elgin, IL look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Cyber Security Help Desk jobs?

Cities near Elgin, IL with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Elgin, IL as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $92,100 per year, or $44.3 per hour.

Service Desk Analyst

Addison Group

Chicago, IL • Remote

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Job Title: Service Desk Analyst I (2nd Shift)

Industry: Information Technology / Technical Support

Location (City, State): Chicago, IL (Remote with preference for local candidates)

Assignment Type: Long-Term Contract

Pay: $20 - 25 / hr

Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.

Job Description:

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.

The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.

Key Responsibilities:

  • Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
  • Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
  • Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Support remote connectivity solutions including VPN access and related authentication issues.
  • Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
  • Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
  • Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
  • Deliver a high level of customer service while maintaining professionalism and responsiveness.
  • Contribute to knowledge base documentation and support process improvements.

Qualifications:

  • Experience providing phone-based technical support in a help desk or service desk environment.
  • Strong knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Exchange and Outlook environments.
  • Familiarity with Active Directory user administration and account management.
  • Experience utilizing ticketing systems such as ServiceNow or similar platforms.
  • Working knowledge of Windows operating systems and desktop troubleshooting.
  • Excellent verbal communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience supporting remote users and troubleshooting connectivity issues preferred.

Additional Details:

  • Immediate hiring need with a streamlined interview process.
  • Team-oriented environment supporting users across multiple locations.
  • Primarily focused on phone-based support and ticket resolution.
  • Remote opportunity with preference for candidates located in the Chicago area.
  • Background check required prior to employment.
  • One interview with leadership followed by a hiring decision.

Perks:

  • Long-term contract opportunity with potential for extension.
  • Fully remote work environment.
  • Collaborative and supportive team culture.
  • Exposure to a wide range of end-user technologies and enterprise systems.
  • Opportunity to build experience with Microsoft technologies and service desk operations.
  • Stable schedule with clearly defined support responsibilities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.