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Remote Cyber Security Help Desk Jobs in Arizona (NOW HIRING)

CIBC US

Data Security Consultant

Yuma, AZ · On-site +1

$130K - $150K/yr

You'll contribute to strategic initiatives, guide control maturity efforts, and help create a ... You bring 5+ years of experience in information security, data security, cyber security, risk ...

CIBC

Data Security Consultant

Yuma, AZ · On-site +1

$130K - $150K/yr

You'll contribute to strategic initiatives, guide control maturity efforts, and help create a ... You bring 5+ years of experience in information security, data security, cyber security, risk ...

Synnex

Account Executive

Gilbert, AZ · Remote

About the Role Leap Platform is looking for a motivated and resourceful Account Executive to help ... Stay informed on the cybersecurity landscape, customer pain points, and market trends.

Deloitte

Cyber ServiceNow - Consultant

Tempe, AZ · Remote

... in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Cyber ServiceNow - Consultant

Gilbert, AZ · Remote

... in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an ... This compensation range is specific to a Remote role and takes into account the wide range of ...

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Remote Cyber Security Help Desk information

Can you get a remote cyber security help desk job?

Yes, remote cyber security help desk jobs are available and typically require technical skills, knowledge of security tools, and certifications such as CompTIA Security+ or Cisco CCNA. These roles often involve troubleshooting security issues, providing support to users, and working with remote communication tools. Many companies offer remote positions to qualified candidates with relevant experience and certifications.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.
What are popular job titles related to Remote Cyber Security Help Desk jobs in Arizona? For Remote Cyber Security Help Desk jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Cyber Security Help Desk jobs in Arizona look for? The top searched job categories for Remote Cyber Security Help Desk jobs in Arizona are:
What cities in Arizona are hiring for Remote Cyber Security Help Desk jobs? Cities in Arizona with the most Remote Cyber Security Help Desk job openings:
Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Arizona as of August 2026, with employment types broken down into 69% Full Time, 12% Part Time, and 19% Contract. Highlights an 100% Remote job distribution.

BAS/HVAC Controls Service Tech

Kelso Industries

Phoenix, AZ • Remote

$40 - $50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

BAS/HVAC Controls Technician

Kelso Building Services (KBS) - Phoenix, Arizona

Join One of the Fastest Growing Smart Building Teams in the Southwest

Kelso Building Services (KBS) is seeking an experienced Senior Building Automation Systems (BAS) Service Technician to support and grow our Building Automation Systems (BAS) service business throughout the Phoenix metropolitan area. This position is ideal for a highly skilled BAS professional who enjoys troubleshooting complex building systems, working directly with customers, mentoring junior technicians, and helping facilities operate at peak performance.

As a Senior BAS Technician, you will serve as a trusted technical resource for commercial, healthcare, education, industrial, retail, and mission-critical facility customers while leveraging KBS's advanced remote monitoring and analytics capabilities through the Kelso Digital Operations Center (DOC).

Position Summary

The Senior BAS Technician is responsible for the service, maintenance, troubleshooting, repair, optimization, and customer support of Building Automation Systems and integrated smart building technologies. The role combines field service expertise with remote diagnostics, analytics, cybersecurity awareness, and customer relationship management.

This position requires a self-motivated professional capable of independently resolving complex BAS and HVAC control issues while maintaining exceptional customer satisfaction.

Primary Responsibilities

Building Automation Service & Support

  • Troubleshoot and repair BAS control systems and field devices.
  • Diagnose HVAC, mechanical, electrical, and controls-related issues.
  • Perform preventative maintenance and service agreement inspections.
  • Support controller replacements, upgrades, migrations, and system expansions.
  • Validate sequences of operation and optimize system performance.
  • Assist with commissioning, retro-commissioning, and startup activities.
  • Complete point-to-point verification and functional performance testing.
  • Maintain accurate documentation and system backups

Smart Building Technologies

  • Support enterprise and site-level building automation platforms.
  • Assist customers with energy optimization initiatives.
  • Configure alarming, trending, dashboards, and analytics.
  • Support integration of HVAC, lighting, power monitoring, refrigeration, and specialty systems.
  • Assist with Fault Detection & Diagnostics (FDD) initiatives.
  • Utilize remote monitoring tools to identify and resolve issues proactively.

Customer Support

  • Develop strong customer relationships.
  • Serve as the primary technical contact for assigned accounts.
  • Provide recommendations for system improvements and lifecycle planning.
  • Identify and develop service agreement and project opportunities.
  • Coordinate with project managers, service managers, and sales teams.

Leadership & Mentoring

  • Mentor junior technicians and apprentices.
  • Assist with technical training and onboarding.
  • Provide field leadership on complex service projects.
  • Support technical standards and best practices.

Preferred Technical Experience

Experience with one or more of the following platforms:

  • Tridium Niagara
  • Johnson Controls Metasys
  • Distech Controls
  • Delta Controls
  • Siemens Desigo
  • Honeywell WEBs
  • Alerton
  • Reliable Controls
  • KMC Controls
  • Carrier i-Vu
  • ABB
  • Schneider Electric EcoStruxure

Additional Experience Desired

  • BACnet/IP
  • BACnet MS/TP
  • Modbus RTU/TCP
  • LonWorks
  • MQTT
  • API Integrations
  • Networking fundamentals
  • VPN technologies
  • Remote access solutions
  • OT cybersecurity best practices

Qualifications

Required

  • 5+ years of BAS service experience.
  • Strong HVAC troubleshooting knowledge.
  • Experience reading control drawings and sequences of operation.
  • Experience commissioning and servicing DDC systems.
  • Valid driver's license with acceptable driving record.
  • Ability to pass background screening and drug testing.
  • Strong communication and customer service skills.

Preferred

  • Niagara N4 Certification.
  • Manufacturer certifications.
  • HVAC Technician certification.
  • Electrical troubleshooting experience.
  • Associate degree or technical training in HVAC, Controls, Electronics, or related field.

Compensation & Benefits

Compensation

  • $40.00 - $50.00+ per hour based on experience and certifications.
  • Overtime opportunities.
  • Performance incentives.
  • company vehicle 

Benefits

  • Medical, Dental, and Vision Insurance.
  • 401(k) with company match.
  • Paid Time Off.
  • Paid Holidays.
  • Company-provided training and certifications.
  • Career advancement opportunities.
  • Access to industry-leading smart building technologies.

Why Join KBS?

At Kelso Building Services, we are building the future of intelligent facilities through our nationwide Smart Buildings and Digital Operations initiatives. Our technicians are supported by the KBS Digital Operations Center, advanced analytics tools, remote engineering resources, and a growing team of BAS experts across the country.

If you are looking for a career where you can combine HVAC expertise, controls technology, data analytics, and customer engagement while working on some of the most advanced facilities in the Southwest, we want to hear from you.

Apply