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Remote Cx Jobs in Connecticut (NOW HIRING)

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Remote Cx information

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Connecticut?

The most popular types of Cx jobs in Connecticut are:

What are popular job titles related to Remote Cx jobs in Connecticut?

For Remote Cx jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Connecticut look for?

The top searched job categories for Remote Cx jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Cx jobs?

Cities in Connecticut with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Connecticut as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

Remote Conversational Intelligence Analyst

Southington, CT • Remote

ACC PREMIERE
See more jobs at ACC PREMIEREexternal

Full-time

Posted 21 days ago

Job description

Conversational Intelligence Analyst

A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.

We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.

In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

  • Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
  • Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
  • Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
  • Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
  • Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities

  • Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
  • Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
  • Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
  • Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies

  • Speech-to-Text & NLP Engines: Systems like CallMiner
  • Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
  • CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
  • AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications

  • Experience: 2–5 years of experience in data analytics, customer experience analytics, or business intelligence.
  • Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
  • Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
  • Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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