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Remote Customer Support Jobs in Rome, NY (NOW HIRING)

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0242912 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

... supporting inquiries from both external and internal customers. This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX ...

Atwell, LLC

Distribution Designer - Wisconsin

Atwell, NY · On-site +1

$25 - $50/hr

As a Distribution Designer at Atwell, you will play a crucial role in supporting project teams ... New Customer connections * Subdivision design * Street lighting * Upgrade work on existing customer ...

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Remote Customer Support information

See Rome, NY salary details

$10

$21

$54

How much do remote customer support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer support in Rome, NY is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.39 and $25.05 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Rome, NY? For Remote Customer Support jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Rome, NY look for? The top searched job categories for Remote Customer Support jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Support jobs? Cities near Rome, NY with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Software Engineer

Software Engineer

Booz Allen Hamilton, Inc.

Rome, NY • On-site, Remote

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

9th of 58 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0242912
Location:
Rome,NY,US
Share job via:
Share
Software Engineer
The Opportunity:
As a full-stack developer, you can resolve a problem with a complete end-to-end solution in a fast, agile environment. If you're looking for the chance to not just develop software, but to create a system that will make a difference, we need you on our team. We're looking for an experienced developer like you with the skills needed to develop software and systems from vision to production-ready.
This role is more than just coding. As a senior full-stack developer at Booz Allen, you'll use your passion to master new tools and techniques and identify needed system improvements. You'll help clients overcome their most difficult challenges using the latest architectural approaches, tools, and technologies. You'll make sure the solution developed by the team considers the current architecture and operating environment, as well as future functionality and enhancements.
Join us. The world can't wait.
You Have:
  • 3+ years of experience with software engineering in a professional work environment
  • Experience with basic programming languages, technologies, tools, or web development stacks including C#, C, C++, .NET, or JavaScript
  • Experience using back-end and front-end languages to develop complete solutions
  • Experience creating solutions to complex problems within a collaborative team environment
  • Secret clearance
  • Bachelor's degree in CS or Computer Engineering

Nice If You Have:
  • Experience with Java, React, NodeJS, or Database
  • Experience with Linux at the systems-level, including systems, networking, filesystems such as overlays or tmpfs, and containers under the hood
  • Experience acquiring client requirements and resolving workflow problems through automation optimization
  • Experience using Rust or modern C++ in production
  • Ability to work with automated testing tools to perform testing and maintenance

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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