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Remote Customer Support Jobs in Rome, NY (NOW HIRING)

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0243332 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0243330 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0243328 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

CX Engineer

Utica, NY · On-site +1

... supporting inquiries from both external and internal customers. This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX ...

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0243329 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0243331 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0242912 Location: Rome,NY,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

Remote Northeast-50% travel * Quartelry Incentive Pay * Paid time off plus paid holidays * Medical ... Represent EnerSys at customer sites, trade shows, conferences, and industry events. * Support ...

Showing results 41-60

Remote Customer Support information

See Rome, NY salary details

$10

$21

$54

How much do remote customer support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer support in Rome, NY is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.39 and $25.05 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Rome, NY? For Remote Customer Support jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Rome, NY look for? The top searched job categories for Remote Customer Support jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Support jobs? Cities near Rome, NY with the most Remote Customer Support job openings:
Infographic showing various Remote Customer Support job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,632 per year, or $21.9 per hour.

Application Security Engineer (REMOTE)

EnerSys

East Syracuse, NY • Remote

$117K - $146K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

197th of 536 rated manufacturers


Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We're Offering

  • Paid time off plus paid holidays
  • Medical/dental/vision insurance plan
  • Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
  • 401K plan
  • Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range: $117,200 - $146,600 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Job Purpose

The Application Security Engineer is responsible for strengthening the security of our applications, platforms, and development processes. This position partners with software engineers, DevOps teams, and security professionals to embed security into the full software development lifecycle. Collaborate within an expanding Cybersecurity team, and work closely with internal EnerSys teams to ensure new and continued compliance with cybersecurity frameworks and required programs and initiatives.

Essential Duties and Responsibilities

   Serve as a primary liaison between the Cybersecurity and development teams, ensuring security is integrated into design, development, deployment, and operations.
   Conduct application security assessments, code reviews, API testing, threat modeling, and penetration testing to identify vulnerabilities.
   Define, maintain, and enforce secure coding standards, patterns, and best practices.
   Integrate and manage security tooling within CI/CD pipelines, including SAST, DAST, SCA, IaC scanning, and container security solutions.
   Support secure architecture reviews for cloudnative applications, microservices, and containerized workloads.
   Support threat modeling, risk assessments, and security architecture reviews for applications.
   Ensure that all security practices meet regulatory and compliance requirements.
   Develop and deliver cybersecurity training programs for development teams to promote awareness and adherence to best practices.
   Ensure application security practices align with regulatory and compliance frameworks (e.g., NIST CSF, ISO 27001, IEC 62443).
   Keep up to date on emerging threats, incorporating threat intelligence into security practices and providing proactive defenses.
   Monitor and respond to application security threats, incidents and vulnerabilities.
   Stay up to date on regulatory developments and industry trends.
   Manage and maintain third-party vendor and consultant relationships .
   Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must have an active passport and be willing to travel internationally.

Required Qualifications

  • Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, Cybersecurity).
  • 5+ years of experience in Information Security, with at least 3 years focused on application security, secure development, or DevSecOps.
  • Demonstrated experience building and scaling an application security program, either as the lead or a key contributor.
  • Strong knowledge of OWASP Top 10, OWASP ASVS, SANS Top 25, and secure SDLC methodologies.
  • Hands-on experience with application security testing tools such as Burp Suite, Fortify, Checkmarx, Veracode, and ZAP.
  • Experience conducting threat modeling, penetration testing, secure software development, and secure architecture reviews.
  • Practical experience securing cloud environments (AWS or Azure) and implementing cloud-native security controls.
  • Familiarity with Kubernetes security, container hardening, and runtime protection.
  • Strong communication skills with the ability to collaborate and influence across technical and non-technical teams.

Preferred Qualifications

  • Relevant certifications such as CISSP, CSSLP, OSCP, GWAPT, CEH, or GIAC Cloud Security.
  • Experience securing embedded systems and mobile applications.

Reasoning Ability
   Problem management / resolution skills; project management skills; generally accepted security principles.
   Ability to analyze data, resources, and schedules to make decisions that affect a project on a regular basis.
TRAVEL REQUIRED: Up to 15%

General Job Requirements
  • This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.


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