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Remote Customer Support Jobs in Provo, UT (NOW HIRING)

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

... remote support, and other communication channels. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced ...

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

... remote support, and other communication channels. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Provide proactive customer service and support to drive customer satisfaction. * Manage ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Provide proactive customer service and support to drive customer satisfaction. * Manage ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Fully remote within the continental United States. Reporting to the CSM Director, you will be ... Provide proactive customer service and support to drive customer satisfaction. * Manage ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Provo, UT

Remote Customer Support information

See Provo, UT salary details

$10

$21

$54

How much do remote customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer support in Provo, UT is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.35 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Provo, UT? The most popular types of Customer Support jobs in Provo, UT are:
What are popular job titles related to Remote Customer Support jobs in Provo, UT? For Remote Customer Support jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Provo, UT look for? The top searched job categories for Remote Customer Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Customer Support jobs? Cities near Provo, UT with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

Insurance Customer Service Representative III (Licensed)

Entrata

Lehi, UT • On-site, Remote

$20.10 - $31.54/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 242 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata’s Homebody (Insurance) CSR III is a licensed insurance professional who serves as a trusted resource for both customers and team members. In this role, you’ll handle complex service and policy-related matters that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. As a senior member of the team, you’ll help mentor and support CSR I and II team members, share best practices, and contribute to the continued growth and development of the organization. This role offers the opportunity to deepen your insurance expertise, expand your leadership skills, and play a key role in enhancing the customer experience while supporting policy growth and retention initiatives.

*This is a hybrid position based out of Lehi, UT.

Responsibilities:
  • Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
  • Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
  • Act as an escalation point for CSR I and II on licensed or high-risk matters
  • Partner with Sales Agents on cross-functional service needs requiring a license
  • Support training and knowledge sharing within the service team
  • Contribute to compliance initiatives and workflow improvement projects
  • Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements
Minimum Qualifications:
  • Resident Property & Casualty Insurance Producer License (active)
  • 3+ years of insurance customer service or related experience
  • Demonstrated expertise in policy servicing and compliance
  • Strong communication and problem-solving skills
Preferred Qualifications:
  • Multiple state licenses
  • Prior experience in a high-volume insurance agency or carrier environment
  • Experience training or mentoring peers
  • Experience with Zendesk or other customer support platforms
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S4
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Entrata employees say

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