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Remote Customer Support Jobs in Pontiac, IL (NOW HIRING)

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Remote Customer Support information

See Pontiac, IL salary details

$10

$21

$53

How much do remote customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer support in Pontiac, IL is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Pontiac, IL? For Remote Customer Support jobs in Pontiac, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Pontiac, IL look for? The top searched job categories for Remote Customer Support jobs in Pontiac, IL are:
What cities near Pontiac, IL are hiring for Remote Customer Support jobs? Cities near Pontiac, IL with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Pontiac, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,792 per year, or $21.5 per hour.

Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0151805]

University of Nevada Las Vegas

Campus, IL • On-site, Remote

$54 - $71.75/hr

Full-time

Re-posted 13 days ago

Job description

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
  • Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.

Job Description

The University of Nevada, Las Vegas invites applications for an Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0151805].

ROLE of the POSITION

The Office of Information Technology will consider candidates for either Associate/Journey Developer based on relevant skills and required experience.

Associate Salesforce Developer

The Associate Salesforce Developer (ASFD) will play a key role within the applications development team, which is responsible for a highly customized Salesforce instance. The ASFD will work with the Digital Enablement (DE) leadership team to ensure ideas of the business leaders are brought to reality. The ASFD will recommend ways to improve processes and system efficiencies and will work with other key staff members to ensure that team goals are attained. The person in this position will collaborate with internal teams to develop custom solutions to fit business goals across the entire campus. The incumbent will work with clients to translate business rules and functional specifications into requirements, before acting on those requirements to build solutions. This position is an entry-level contributor to department brainstorming and design meetings.

The ASFD is expected to:

  • Work with supervision on a small development team that designs, develops, tests, and deploys software/web applications.

  • Demonstrate a basic understanding of software engineering concepts and be a contributor working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted best practices.

  • Partner with business representatives to define requirements and develop technical specifications in support of UNLV student, faculty, and staff services.

  • Communicate effectively to ensure that all business requirements are being assessed and addressed to ensure development projects meet or exceed performance targets.

  • Identify and contribute to solutions to correct software defects through unit, integration, system, and customer acceptance testing.

  • Be confident and push back, when necessary, on ideas that will compromise the integrity of the data and Salesforce instance.

  • Help to produce project documentation, including functional and technical designs, and end-user guides.

  • Contribute to support cases that require problem solving for our diverse user base.

Responsibilities:

  • Contribute to developing, designing, and configuring the UNLV Salesforce organization to effectively support business processes leveraging Salesforce best practices and alignment with overall sales and service requirements.

  • Build Salesforce applications using Apex and Lightning Component Framework and leverage the full capabilities of the Salesforce platform to support the university's programs.

  • Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform.

  • Develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies.

  • Assist in creating testing and implementation plans, including user training and documentation.

  • Remain current with Salesforce technologies and best practices.

  • Assist in identifying, troubleshooting, and resolving defects encountered during different stages of project delivery, including during the deployment and implementation of the solution in production environments.

  • Interact directly with customer, project team, and other stakeholders to ensure customer success.

Journey Salesforce Developer

The Journey Salesforce Developer (JSFD) will play a contributing role within the applications development team, which is responsible for a highly customized Salesforce instance. The JSFD will contribute to the Digital Enablement (DE) leadership team to ensure ideas of the business leaders are brought to reality. The JSFD will proactively seek out ways to improve processes and system efficiencies and will work with other key staff members to ensure that team goals are attained. The person in this position will collaborate with internal teams to develop custom solutions to fit business goals across the entire campus. The incumbent will work with clients to translate business rules and functional specifications into requirements, before acting on those requirements to build solutions. This position is a main contributor to department brainstorming and design meetings.

The JSFD is expected to:

  • Work with minimal supervision on a small development team that designs, develops, tests, and deploys software/web applications.

  • Demonstrate an understanding of software engineering concepts and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted best practices.

  • Partner with business representatives to define requirements and develop technical specifications in support of UNLV student, faculty, and staff services.

  • Communicate effectively to ensure that all business requirements are being assessed and addressed to ensure development projects meet or exceed performance targets.

  • Identify and correct software defects through unit, integration, system, and customer acceptance testing.

  • Be confident and push back, when necessary, on ideas that will compromise the integrity of the data and Salesforce instance.

  • Produce project documentation, including functional and technical designs, and end-user guides.

  • Own support cases that require advanced problem-solving for our diverse user base.

Responsibilities:

  • Develop, design, and configure the UNLV Salesforce organization to effectively support business processes, leveraging Salesforce best practices and alignment with overall sales and service requirements.

  • Build Salesforce applications using Apex and Lightning Component Framework and leverage the full capabilities of the Salesforce platform to support the university's programs.

  • Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform.

  • Design and develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies.

  • Create testing and implementation plans, including user training and documentation.

  • Remain current with Salesforce technologies and best practices.

  • Identify, troubleshoot, and resolve defects encountered during different stages of project delivery, including during the deployment and implementation of the solution in production environments.

  • Interact directly with customers, project teams, and other stakeholders to ensure customer success.

  • Assign day-to-day work for assigned Graduate Assistants


Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

FLEXIBLE WORK - REMOTE ELIGIBLE

This position has flexible work scheduling options available including hybrid and remote anywhere in the United States based on acceptable performance and organizational needs in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval).

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) along with the following:

Associate Salesforce Developer

Required: This role requires a minimum of 1 year of experience with Salesforce Ecosystem systems and best practices, 1 year of experience with application and software development (within or outside Salesforce ecosystem), and 1 year of experience with Apex and the Lightning Component Framework.

Preferred: Experience in a higher education environment, particularly at a 4-year, large public R1 university, is preferred, along with Salesforce Platform Developer I and Salesforce App Builder certifications. Some experience with or exposure to Salesforce Data 360 (formerly Data Cloud) is also desirable, including familiarity with foundational concepts such as data ingestion, data modeling, identity resolution, segmentation, profile unification, and activation.

Journey Salesforce Developer

Required: This role requires a minimum of 2+ years' experience with Salesforce Ecosystem systems and best practices, as well as a Salesforce App Builder Certification.

Preferred: Experience in a higher education environment, particularly at a 4-year, large public R1 university, along with one year of supervisory experience, is preferred. Demonstrated experience implementing or supporting Salesforce Data 360 (formerly Data Cloud), including data ingestion, modeling, identity resolution, segmentation, profile unification, and activation or integration with Salesforce applications, is also desired, or demonstrated experience implementing or supporting Salesforce Agentforce (generative AI) capabilities, including configuration, testing, and evaluation, and collaboration on governance and security controls.

Credentials must be obtained prior to the start of employment.

DEVELOPER KNOWLEDGE, SKILLS, & ABILITIES

The incumbent must have specific knowledge, skills, and abilities in the following areas:

ASSOCIATE SALESFORCE DEVELOPER

KNOWLEDGE

Required

  • 1 year of relevant experience with application and software development (within or outside Salesforce ecosystem)

  • Elemental experience with Salesforce Ecosystem systems and best practices.

  • 1 year of experience with Apex, and the Lightning Component Framework.

  • Basic experience developing Lightning Web Components.

  • Basic experience working with Salesforce APIs and Web Services (REST, SOAP) integrations.

  • Basic experience with Process Automation, Flow and other declarative Salesforce customization and configuration tools.

  • Basic experience working using Agile methodologies.

  • Good communication and collaboration skills.

  • Adequate troubleshooting skills.

  • Good interpersonal and communication skills.

  • Entry-level knowledge of all levels of the SDLC and all testing phases

  • Working knowledge of using modern IDEs (VSCode, IntelliJ) and Source Control tools (Git, SVN)

  • Basic understanding of relational databases.

  • Entry-level experience working with and writing intermediate to advanced queries in relational databases (SOQL, SQL, Postgres, Oracle, etc)

Preferred

  • Some experience with the greater Force.com developer toolkit(Visualforce, Force.com IDE, Workbench, Force.com Migration Tool and Metadata APIs)

  • Basic knowledge of Agile Accelerator, Jira, or Confluence to manage projects.

  • Entry-level experience developing Lightning Components (Aura) and/or Lightning Web Components.

  • Entry-level experience with Salesforce Data 360 (formerly Data Cloud)

  • Basic knowledge of and experience with CI/CD methodologies and specifically, the Gitlab/Salesforce CI/CD pipeline setup and configuration

  • Some experience with or exposure to experience with the Education Data Architecture (EDA) and Student Success Hub (SSH) managed Salesforce packages and/or Salesforce Education Cloud

SKILLS

Required

  • Basic listening skills to be able to understand, empathize and resolve issues.

  • Appropriate judgment in upward communication when concerned about processes, tools, the impact to agent or customer experience, or gaps around best practices.

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