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Remote Customer Support Jobs in Layton, UT (NOW HIRING)

IRALOGIX,Inc

Customer Care Representative

Salt Lake City, UT · Remote

$16.50 - $22.25/hr

  • Retirement

... client support and ensure seamless account servicing. Responsibilities The essential ... customers, including guidance on IRA account activity, wealth management processes, and ...

DGI Supply

Customer Service Representative

Salt Lake City, UT · On-site +1

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Service Representative will be responsible for answering phone calls, replying to ... supports occasional in-person meetings, team collaboration, or site visits as needed. #LI-Remote

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Showing results 41-60

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Layton, UT

Remote Customer Support information

See Layton, UT salary details

$9

$21

$51

How much do remote customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer support in Layton, UT is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $24.04 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Layton, UT?

The most popular types of Customer Support jobs in Layton, UT are:

What are popular job titles related to Remote Customer Support jobs in Layton, UT?

For Remote Customer Support jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Layton, UT look for?

The top searched job categories for Remote Customer Support jobs in Layton, UT are:

What cities near Layton, UT are hiring for Remote Customer Support jobs?

Cities near Layton, UT with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Layton, UT as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 22% In-person, and 78% Remote job distribution, with an average salary of $43,789 per year, or $21.1 per hour.

Building Automation/HVAC Controls Technician

Kelso Industries

Ogden, UT • Remote

$30 - $50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Building Automation/HVAC Controls Technician

Join One of the Fastest Growing Smart Building Teams in the Southwest

Kelso Building Services (KBS) is seeking an experienced HVAC Controls Service Technician to support and grow our Building Automation Systems (BAS) service business throughout the Wasatch. This position is ideal for a highly skilled BAS professional who enjoys troubleshooting complex building systems, working directly with customers, mentoring junior technicians, and helping facilities operate at peak performance.

As an HVAC Controls Technician, you will serve as a trusted technical resource for commercial, healthcare, education, industrial, retail, and mission-critical facility customers while leveraging KBS's advanced remote monitoring and analytics capabilities through the Kelso Digital Operations Center (DOC).

Position Summary

The Senior BAS Technician is responsible for the service, maintenance, troubleshooting, repair, optimization, and customer support of Building Automation Systems and integrated smart building technologies. The role combines field service expertise with remote diagnostics, analytics, cybersecurity awareness, and customer relationship management.

This position requires a self-motivated professional capable of independently resolving complex BAS and HVAC control issues while maintaining exceptional customer satisfaction.

Primary Responsibilities

Building Automation Service & Support

  • Troubleshoot and repair BAS control systems and field devices.
  • Diagnose HVAC, mechanical, electrical, and controls-related issues.
  • Perform preventative maintenance and service agreement inspections.
  • Support controller replacements, upgrades, migrations, and system expansions.
  • Validate sequences of operation and optimize system performance.
  • Assist with commissioning, retro-commissioning, and startup activities.
  • Complete point-to-point verification and functional performance testing.
  • Maintain accurate documentation and system backups

Smart Building Technologies

  • Support enterprise and site-level building automation platforms.
  • Assist customers with energy optimization initiatives.
  • Configure alarming, trending, dashboards, and analytics.
  • Support integration of HVAC, lighting, power monitoring, refrigeration, and specialty systems.
  • Assist with Fault Detection & Diagnostics (FDD) initiatives.
  • Utilize remote monitoring tools to identify and resolve issues proactively.

Customer Support

  • Develop strong customer relationships.
  • Serve as the primary technical contact for assigned accounts.
  • Provide recommendations for system improvements and lifecycle planning.
  • Identify and develop service agreement and project opportunities.
  • Coordinate with project managers, service managers, and sales teams.

Leadership & Mentoring

  • Mentor junior technicians and apprentices.
  • Assist with technical training and onboarding.
  • Provide field leadership on complex service projects.
  • Support technical standards and best practices.

Preferred Technical Experience

Experience with one or more of the following platforms:

  • Tridium Niagara
  • Johnson Controls Metasys
  • Distech Controls
  • Delta Controls
  • Siemens Desigo
  • Honeywell WEBs
  • Alerton
  • Reliable Controls
  • KMC Controls
  • Carrier i-Vu
  • ABB
  • Schneider Electric EcoStruxure

Additional Experience Desired

  • BACnet/IP
  • BACnet MS/TP
  • Modbus RTU/TCP
  • LonWorks
  • MQTT
  • API Integrations
  • Networking fundamentals
  • VPN technologies
  • Remote access solutions
  • OT cybersecurity best practices

Qualifications

Required

  • 3+ years of BAS service experience.
  • Strong HVAC troubleshooting knowledge.
  • Experience reading control drawings and sequences of operation.
  • Experience commissioning and servicing DDC systems.
  • Valid driver's license with acceptable driving record.
  • Ability to pass background screening and drug testing.
  • Strong communication and customer service skills.

Preferred

  • Niagara N4 Certification.
  • Manufacturer certifications.
  • HVAC Technician certification.
  • Electrical troubleshooting experience.
  • Associate degree or technical training in HVAC, Controls, Electronics, or related field.

Compensation & Benefits

Compensation

  • $30.00 - $50.00+ per hour based on experience and certifications.
  • Overtime opportunities.
  • Performance incentives.
  • company vehicle 

Benefits

  • Medical, Dental, and Vision Insurance.
  • 401(k) with company match.
  • Paid Time Off.
  • Paid Holidays.
  • Company-provided training and certifications.
  • Career advancement opportunities.
  • Access to industry-leading smart building technologies.

Why Join KBS?

At Kelso Building Services, we are building the future of intelligent facilities through our nationwide Smart Buildings and Digital Operations initiatives. Our technicians are supported by the KBS Digital Operations Center, advanced analytics tools, remote engineering resources, and a growing team of BAS experts across the country.

If you are looking for a career where you can combine HVAC expertise, controls technology, data analytics, and customer engagement while working on some of the most advanced facilities in the Southwest, we want to hear from you.

Apply