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Remote Customer Support Jobs in Gurnee, IL (NOW HIRING)

HMG Careers

Remote Customer Service and Sales

Racine, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Fox Lake, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Mchenry, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Salem, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Palatine, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Gurnee, IL

Remote Customer Support information

See Gurnee, IL salary details

$10

$22

$54

How much do remote customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support in Gurnee, IL is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $25.38 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Gurnee, IL?

The most popular types of Customer Support jobs in Gurnee, IL are:

What job categories do people searching Remote Customer Support jobs in Gurnee, IL look for?

The top searched job categories for Remote Customer Support jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Remote Customer Support jobs?

Cities near Gurnee, IL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Gurnee, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,260 per year, or $22.2 per hour.

Customer Support Specialist

Addison Group

Northbrook, IL • Remote

$18 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Job Title: Customer Support Specialist

Industry: Manufacturing

Location (city, state): Northbrook, IL

Assignment Type: Contract, 4+ months, open-ended

Pay: $18–$22/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM; Hybrid — in office Tuesday–Thursday and remote Monday and Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.

Job Description:

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skills.

Key Responsibilities:

  • Respond to customer questions and order-related requests.
  • Process orders received through email, EDI, fax, and other channels.
  • Review orders for accuracy, including pricing, quantities, and delivery dates.
  • Resolve order, shipping, and delivery issues.
  • Provide customers with updates on pricing, order status, shipping dates, and delays.
  • Coordinate with sales, credit, production, and transportation teams.
  • Track customer requests and follow up on outstanding issues.
  • Troubleshoot system and order-related problems and escalate when needed.
  • Provide support and guidance to team members as needed.

Qualifications:

  • 1+ year of corporate customer service experience.
  • Experience using an ERP system; SAP experience is a plus.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple customer accounts and priorities.
  • Bachelor’s degree preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.