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Remote Customer Support Specialist Jobs in Reston, VA

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support Specialist JobsRemote Customer Support Specialist JobsRemote Customer Support Specialist Jobs in Reston, VA

Remote Customer Support Specialist information

See Reston, VA salary details

$11

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$32

How much do remote customer support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support specialist in Reston, VA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.28 per hour, depending on experience, location, and employer.

What is a remote customer support specialist?

A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.

What are the key skills and qualifications needed to thrive as a remote customer support specialist?

To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.

How does a remote customer support specialist typically collaborate with team members and supervisors while working from home?

Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.

What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?

AspectRemote Customer Support SpecialistRemote Technical Support Specialist
Required CredentialsCustomer service skills, basic computer knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting platforms
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Common Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.

What are popular job titles related to Remote Customer Support Specialist jobs in Reston, VA?

For Remote Customer Support Specialist jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Specialist jobs in Reston, VA look for?

The top searched job categories for Remote Customer Support Specialist jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Customer Support Specialist jobs?

Cities near Reston, VA with the most Remote Customer Support Specialist job openings:

Remote Customer Support Specialist jobs near you
Infographic showing various Remote Customer Support Specialist job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,314 per year, or $21.8 per hour.

Entry Level Finance Support Specialist

System One

Vienna, VA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Job Title: Junior Finance Support Specialist Location: Vienna, VA Type: Contract Contractor Work Model: Hybrid – onsite and remote Hours: 9:30am - 6:00pm EST

Responsibilities

  • Support business partners by providing expertise on mortgage and equity processes from start to finish
  • Utilize knowledge of real estate lending systems and assist with troubleshooting complex system tickets related to mortgages and equity
  • Collaborate with internal teams, vendors, and leadership to resolve system issues and outages, including providing root cause analysis and stakeholder communications
  • Participate in testing, implementation, and enhancement of software and systems, ensuring regulatory and procedural compliance
  • Research and analyze problems, recommend operational improvements, and assist with process troubleshooting and documentation
  • Contribute to weekend and off-hours support, including system validations and coverage on a rotational basis
  • Handle escalated inquiries related to member accounts, general ledger, and internal systems, providing prompt and accurate responses
  • Perform software testing, implement new processes, and support cross-organizational projects to improve operational efficiency
  • Other duties as assigned to support business operations and system stability
Requirements
  • Ability to work independently and collaboratively within a team environment
  • Entry level knowledge of real estate systems and processes
  • Strong research, analytical, and problem-solving skills
  • Experience with SQL queries and system troubleshooting
  • Excellent verbal and written communication skills
  • Familiarity with regulatory requirements and internal procedures
  • Ability to navigate multiple systems and adapt to new technologies
  • Willingness to work on weekends and off-hours in a rotation schedule
  • Prior experience in financial or real estate support roles preferred
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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