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Remote Customer Support Representative Jobs (NOW HIRING)

Fullbay

Customer Support Rep

Phoenix, AZ · Remote

Salary: $18.00 - $22.05 per hour Outbound Business Development Representative The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services ...

Web Hosting Northwest

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an UPLIFTING and best in class ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an UPLIFTING and best in class ...

Tenna

Senior Customer Support Representative

OR · Remote

$19.75 - $27/hr

As a Senior Customer Support Representative, you will ensure Tenna builds long-lasting ... Remote - nationwide * Candidates must be able to work at least one Saturday per month * Candidates ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

AppleOne

Bilingual Customer Support Rep

Manassas, VA · Remote

$17.46/hr

Job Summary We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care ... Remote, work from home. Assignment duration: 3-month contract assignment with potential extension ...

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How much do remote customer support representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

More about Remote Customer Support Representative jobs
What cities are hiring for Remote Customer Support Representative jobs? Cities with the most Remote Customer Support Representative job openings:
What are the most commonly searched types of Customer Support Representative jobs? The most popular types of Customer Support Representative jobs are:
What states have the most Remote Customer Support Representative jobs? States with the most job openings for Remote Customer Support Representative jobs include:
What job categories do people searching Remote Customer Support Representative jobs look for? The top searched job categories for Remote Customer Support Representative jobs are:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Support Rep

Customer Support Rep

Fullbay

Phoenix, AZ • Remote

Full-time

Re-posted 9 days ago

Job description

Salary: $18.00 - $22.05 per hour

Outbound Business Development Representative

The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures.


Primary Duties & Responsibilities:

  • Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies.
  • Generates sales leads.
  • Takes the extra mile to engage customers by identifying and assessing customers needs to achieve satisfaction.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
  • Provides accurate, valid and complete information by using the appropriate resources, methods/tools.
  • Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas.
  • Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution.
  • Troubleshoots and investigates if there is not enough information to resolve customer complaints
  • Keeps records of customer interactions, process customer accounts and file documents.
  • Performs other duties as assigned.


Minimum Education & Work Experience:

  • High School Degree or equivalent
  • Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position


Key Skills and Qualifications:

  • Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite.
  • Familiarity with CRM systems and practice
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening skills
  • Excellent communication (both verbal and written) and presentation skills
  • Customer service focussed with the ability to adapt/respond to different types of characters
  • Troubleshooting and problem solving ability
  • Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative.
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency with 10-key typing and data entry.


Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
  • Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
  • Noise level in the work environment is usually moderate.
  • Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.