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Remote Customer Support Representative Jobs in Surrey, BC

7shifts

Customer Support Representative

Vancouver, BC · On-site +1

CA$50K - CA$75K/yr

As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point ...

Generac

Customer Support Specialist

Vancouver, BC · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... You have a passion for customer support, love learning, and appreciate a good challenge! * Bonus:

Harris

(Remote) Support Analyst

Burnaby, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Burnaby, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Richmond, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Richmond, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Burnaby, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Richmond, BC · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Remote Customer Support Representative information

See Surrey, BC salary details

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How much do remote customer support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer support representative in Surrey, BC is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.36 and $27.19 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are popular job titles related to Remote Customer Support Representative jobs in Surrey, BC?

For Remote Customer Support Representative jobs in Surrey, BC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Surrey, BC look for?

The top searched job categories for Remote Customer Support Representative jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Remote Customer Support Representative jobs?

Cities near Surrey, BC with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Surrey, BC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,643 per year, or $23.4 per hour.

Customer Support Representative

7shifts

Vancouver, BC • On-site, Remote

CA$50K - CA$75K/yr

Full-time

Re-posted 7 days ago

Job description

As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We're not actively hiring for this role right now, but we hire for it often. If you're interested, we encourage you to apply so we can keep you in mind for future openings. We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply. 
We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you'll do:

  • Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns 
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential 
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams 
  • Collaborate closely with the Support team by actively participating in team meetings and discussions 

What you bring:

  • 1-2 years of experience in a technical customer support role (or similar)
  • Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
  • The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
  • Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions-ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
  • The ability to understand the customers' perspective and address their needs with empathy and efficiency 

It'd be even cooler if you had:

  • Experience working in the Support function of a SaaS company
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Fluency in Spanish or French

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

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