Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Provide customer-focused support , ensuring timely communication and resolution of incidents ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Provide customer-focused support , ensuring timely communication and resolution of incidents ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Provide customer-focused support , ensuring timely communication and resolution of incidents ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Provide customer-focused support , ensuring timely communication and resolution of incidents ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Product Support Specialist (Remote in Western Canada)
Vancouver, BC · On-site +1
CA$55K/yr
Reporting to theManager, Client Support, as theProduct Support Specialist(aka Financial Support ... You must have excellent interpersonal and customer service skills and are comfortable building ...
Product Support Specialist (Remote in Western Canada)
Vancouver, BC · On-site +1
CA$55K/yr
Reporting to theManager, Client Support, as theProduct Support Specialist(aka Financial Support ... You must have excellent interpersonal and customer service skills and are comfortable building ...
Customer Service Representative
Burnaby, BC · Remote
CA$18.25 - CA$18.91/hr
The Customer Service Representative (CSR) serves as the primary point of contact for customers in a ... Remote role - applicants must reside in the Greater Vancouver area The description provided above ...
Customer Service Representative
Burnaby, BC · Remote
CA$18.25 - CA$18.91/hr
The Customer Service Representative (CSR) serves as the primary point of contact for customers in a ... Remote role - applicants must reside in the Greater Vancouver area The description provided above ...
... customer service excellence. ● Perform remote diagnostics, testing, and system validation for software and hardware installations as required. ● Maintain detailed records of all support ...
Quick apply
... customer service excellence. ● Perform remote diagnostics, testing, and system validation for software and hardware installations as required. ● Maintain detailed records of all support ...
Partnership Sales Manager Americas
Vancouver, BC · On-site +1
Represent RemotePeople at industry events, partner meetings, and customer engagements. Key ... support business development activities. What it's like working at Remote People Our service ...
Quick apply
Partnership Sales Manager Americas
Vancouver, BC · On-site +1
Represent RemotePeople at industry events, partner meetings, and customer engagements. Key ... support business development activities. What it's like working at Remote People Our service ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Using phone calls and emails as your everyday working tools, you will be there to listen, support ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Customer Success Manager
Burnaby, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Surrey, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Customer Success Manager
Richmond, BC · Remote
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Remote Customer Support Representative information
See Surrey, BC salary details
$10.83 - $14.68
10% of jobs
$16.22 is the 25th percentile. Wages below this are outliers.
$14.68 - $18.53
36% of jobs
The median wage is $19.08 / hr.
$18.53 - $22.38
22% of jobs
$24.95 is the 75th percentile. Wages above this are outliers.
$22.38 - $26.23
9% of jobs
$26.23 - $30.08
8% of jobs
$30.08 - $33.93
7% of jobs
$33.93 - $37.78
5% of jobs
$37.78 - $41.63
1% of jobs
$41.63 - $45.48
0% of jobs
$45.48 - $49.33
0% of jobs
$49.33 - $53.19
0% of jobs
$10
$23
$53
How much do remote customer support representative jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for remote customer support representative in Surrey, BC is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.36 and $27.19 per hour, depending on experience, location, and employer.
What is a remote customer support representative?
A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.
What does a remote customer support representative do?
A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
What are the key skills and qualifications needed to thrive as a remote customer support representative?
To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.
How do I become a remote customer support representative?
To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.
What are popular job titles related to Remote Customer Support Representative jobs in Surrey, BC?
For Remote Customer Support Representative jobs in Surrey, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Surrey, BC look for?
The top searched job categories for Remote Customer Support Representative jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Remote Customer Support Representative jobs?
Cities near Surrey, BC with the most Remote Customer Support Representative job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA