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Remote Customer Service Manager Jobs in Surrey, BC

AlgaeCal

Customer Lifecycle Manager

Vancouver, BC · Remote

CA$120K/yr

Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.

Niricson

Technical Customer Success Manager

Vancouver, BC · Remote

CA$95K - CA$120K/yr

Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$80K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Surrey, BC

Remote Customer Service Manager information

See Surrey, BC salary details

$20K

$55.9K

$141.2K

How much do remote customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer service manager in Surrey, BC is $55,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,539.00 and $66,575.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Surrey, BC?

The most popular types of Remote Customer Service jobs in Surrey, BC are:

What are popular job titles related to Remote Customer Service Manager jobs in Surrey, BC?

For Remote Customer Service Manager jobs in Surrey, BC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Surrey, BC look for?

The top searched job categories for Remote Customer Service Manager jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Remote Customer Service Manager jobs?

Cities near Surrey, BC with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,912 per year, or $26.9 per hour.

Customer Service Representative

Blue Star Families

Burnaby, BC • Remote

CA$18.25 - CA$18.91/hr

Full-time

Re-posted 7 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.Job Details:

Essential Duties and Responsibilities

  • Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
  • Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
  • Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
  • Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.
  • Provide clear and accurate information regarding products, fare media, programs, and related services.
  • Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
  • Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
  • Strong communication, problemsolving, and interpersonal skills with the ability to manage challenging situations professionally.
  • Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
  • Availability to work extended hours, weekends, or holidays based on business needs.
  • Remote role - applicants must reside in the Greater Vancouver area

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$18.25 - $18.91 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-MA1Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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