ZipRecruiter

Log In

2

Remote Customer Service Associate Jobs in Surrey, BC

next page

Showing results 1-20

All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Surrey, BC

Remote Customer Service Associate information

See Surrey, BC salary details

$13

$18

$32

How much do remote customer service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service associate in Surrey, BC is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.92 and $19.97 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Surrey, BC?

The most popular types of Remote Customer Service jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Remote Customer Service Associate jobs?

Cities near Surrey, BC with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,500 per year, or $19 per hour.

Customer Service Representative

Blue Star Families

Burnaby, BC • Remote

CA$18.25 - CA$18.91/hr

Full-time

Re-posted 10 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.Job Details:

Essential Duties and Responsibilities

  • Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
  • Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
  • Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
  • Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.
  • Provide clear and accurate information regarding products, fare media, programs, and related services.
  • Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
  • Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
  • Strong communication, problemsolving, and interpersonal skills with the ability to manage challenging situations professionally.
  • Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
  • Availability to work extended hours, weekends, or holidays based on business needs.
  • Remote role - applicants must reside in the Greater Vancouver area

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$18.25 - $18.91 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-MA1Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply