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Remote Customer Service Associate Jobs in Surrey, BC

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Remote Customer Service Associate information

See Surrey, BC salary details

$13

$18

$32

How much do remote customer service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer service associate in Surrey, BC is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.92 and $19.97 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Surrey, BC?

The most popular types of Remote Customer Service jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Remote Customer Service Associate jobs?

Cities near Surrey, BC with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,500 per year, or $19 per hour.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Vancouver, BC • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

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Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

A Remote Role Where You Can Learn, Earn, and Move Forward

You don't need a long sales résumé to get started. What matters most is your ability to communicate, stay dependable, and be willing to learn.

AO Globe Life is adding Remote Customer Sales and Support Representatives to its growing team. In this role, you'll speak directly with clients who have already requested information, understand what they're looking for, and guide them through their available benefit options.

You'll receive structured training, ongoing coaching, and access to experienced team members as you build confidence in a professional sales environment.

What Your Workday Can Look Like

Rather than spending your day searching for strangers to call, you'll work with scheduled client appointments and focus on the conversation in front of you.

Your responsibilities will include:

  • Conduct scheduled phone or virtual appointments with clients
  • Learn about each client's situation and determine what information they need
  • Present benefit options clearly and answer questions
  • Help clients understand their choices without using complicated language
  • Follow up with clients when additional assistance is needed
  • Complete required documentation and maintain accurate client records
  • Participate in team meetings, coaching sessions, and product training
  • Develop stronger communication, organization, and sales skills over time

What Makes This Opportunity Different

Starting a new career can be intimidating when every job seems to ask for experience before giving you a chance.

Here, you'll have a structured environment where you can learn the process while gaining real experience.

You'll have access to:

  • Qualified client leads
  • No cold calling
  • Paid weekly commission-based compensation
  • Performance-based earning potential
  • Initial and ongoing training
  • Individual coaching and mentorship
  • A flexible remote work schedule
  • A team environment with regular support
  • Opportunities to take on additional responsibility as you develop

You Could Be a Strong Match If You

  • Communicate comfortably with different types of people
  • Listen well and ask thoughtful questions
  • Take feedback seriously and apply what you learn
  • Can manage your time without constant supervision
  • Are comfortable learning new systems and technology
  • Stay professional during client conversations
  • Want a career path that rewards consistency and improvement

Previous experience in sales, customer service, retail, hospitality, call centers, education, or client-facing positions can be helpful, but it is not required.

Why Consider a Remote Sales Career?

Sales isn't only about making a sale.

It's about learning how to listen, communicate clearly, solve problems, handle questions, and build trust. Those are skills you can continue using throughout your career.

If you're looking for a position where you can start with training, develop practical experience, and have room to grow based on your performance, this could be the opportunity you're looking for.

Ready to Take the Next Step?

If you're motivated to learn, comfortable working with people, and ready to build your professional experience from home, submit your application today.

Our recruiting team will review your application and contact selected candidates with information about the next step in the hiring process. Please monitor your email, voicemail, and spam folder for updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs