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Remote Customer Support Representative Jobs in Dublin, OH

Dawson

Be Seen First

Remote Customer Service Representative

Columbus, OH · Remote

$17.50/hr

Customer Service Representative Publishing / Education $17.50 per hour Sunday-Saturday, Open ... Respond to phone calls, chats, emails, and other support requests regarding digital products

ForgeFit

Remote Customer Service Specialist

Columbus, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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How much do remote customer support representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer support representative in Dublin, OH is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.14 per hour, depending on experience, location, and employer.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
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What job categories do people searching Remote Customer Support Representative jobs in Dublin, OH look for? The top searched job categories for Remote Customer Support Representative jobs in Dublin, OH are:
What cities near Dublin, OH are hiring for Remote Customer Support Representative jobs? Cities near Dublin, OH with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Dublin, OH as of May 2026, with employment types broken down into 59% Full Time, 17% Part Time, and 24% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,669 per year, or $18.1 per hour.

Customer Support Representative (Bilingual, Spanish) Eastern Timezone

AssetWatch, Inc.

Columbus, OH • Remote

$15 - $18.75/hr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions.

We are only considering candidates who reside in EST timezone given.

What's the Opportunity

  • Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
  • Provide support to customers in both English and Spanish across written and verbal communication channels
  • Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
  • Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
  • Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
  • Proactively contact customers to resolve issues before they escalate
  • Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
  • Identify opportunities to proactively address potential challenges or recurring issues
  • Meet or exceed case management and response time expectations
  • Utilize multiple software tools to diagnose issues and implement appropriate solutions
  • Promote customer loyalty through recognition and engagement initiatives
  • Perform other responsibilities as directed by the AssetWatch Support Manager

Qualifications

  • 2+ years of experience in technical support or a related field
  • 2+ years of customer service experience (in-person or virtual)
  • Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
  • Experience working in high-volume support environments and ticketing systems
  • Experience with CRM platforms (Salesforce strongly preferred)
  • Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

#LI-REMOTE

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.