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Remote Customer Support Representative Assistant Jobs in Oregon

Web Hosting Northwest

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing ... time * Assist in preparation of daily, weekly or monthly reports * Serve as a resource and ...

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Remote Customer Support Representative Assistant information

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Oregon? The most popular types of Remote Customer Support Representative jobs in Oregon are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Oregon? For Remote Customer Support Representative Assistant jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Oregon look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Oregon are:
What cities in Oregon are hiring for Remote Customer Support Representative Assistant jobs? Cities in Oregon with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Customer Support Representative (Remote)

Web Hosting Northwest

Remote

$16 - $21.75/hr

Full-time

Posted 11 days ago

Job description

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. 

This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. 

  • Strong attendance habits

  • Friendly and professional phone etiquette, expressing gratitude for customer participation

  • Demonstrate excellent verbal and written communication

  • Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality

  • De-escalate customer issues and provide step-by-step solutions via phone, email and chat

  • Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity

  • Educate customers on applicable self-service options

  • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time

  • Assist in preparation of daily, weekly or monthly reports

  • Serve as a resource and effectively interact with all team members in order to resolve customers' needs

  • Special projects and other duties as assigned



Experience and Skills

  •  High school diploma or GED required

  • Open availability

  • One (1) or more years of customer service preferred

  • Eager to continue to grow and develop skills and talents

  • Prior call center experience preferred

  • Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum

  • Strong organizational skills with the ability to multi-task

  • Learn and navigate software and computer use

  • Pass several skills tests

  • Adaptable to an ever-changing environment

  • Ability to use a computer and headset

Employment Type: FULL_TIME

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