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Remote Customer Support Engineer Jobs in Wilson, NC

Liveops

Remote Customer Service Agent

Rocky Mount, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Goldsboro, NC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Wilson, NC · Remote

$13.50 - $18.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Wilson, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Spanish Bilingual Customer Service

Wilson, NC · Remote

$13.50 - $17/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

ABEC Inc

Field Applications Engineer - REMOTE

Wilson, NC · On-site +1

This is more than a support role - it's a high impact, customer-facing position where you will be a ... Partner with Engineering, Project Management, and Automation teams to address client needs. * Lead:

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Wilson, NC

Remote Customer Support Engineer information

See Wilson, NC salary details

$34.1K

$68.7K

$94.8K

How much do remote customer support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote customer support engineer in Wilson, NC is $68,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $78,700.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Wilson, NC?

For Remote Customer Support Engineer jobs in Wilson, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Wilson, NC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Remote Customer Support Engineer jobs?

Cities near Wilson, NC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Customer Service Representative

Rocky Mount, NC • Remote

BrandCoven
See more jobs at BrandCovenexternal

$15.50 - $21/hr

Full-time

Medical, PTO

Re-posted 5 days ago

Job description

We're seeking a highly skilled and empathetic Customer Service Representative to join our remote team! As a key member of our customer experience team, you'll be the face of our company, providing top-notch support to our valued customers.
About the Role:
- Work-from-Home Opportunity: Enjoy the flexibility of working from the comfort of your own home- Customer-Centric: Provide exceptional support to our customers via phone, email, and chat- Dynamic Environment: Collaborate with a talented team of customer service professionals- Growth Opportunities: Develop your skills and advance your career in a growing company
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner- Provide accurate product information and recommendations- Utilize excellent communication and problem-solving skills to de-escalate customer complaints- Meet or exceed customer satisfaction and productivity targets
Requirements:
- Excellent Communication Skills: Clear, concise, and friendly communication- Customer Service Experience: Previous experience in a customer-facing role- Technical Skills: Proficiency in CRM software and Microsoft Office- Reliable Internet Connection: Strong internet connection for seamless remote work
What We Offer:
- Competitive Salary: Earn a competitive hourly rate- Benefits Package: Enjoy benefits such as health insurance, paid time off, and more- Professional Development: Opportunities for training and career growth- Flexible Work Environment: Work from home and enjoy a better work-life balance
If you're passionate about delivering exceptional customer experiences and working in a dynamic remote environment, apply now!
Keywords: Remote Customer Service, Work-from-Home, Customer Support, Customer Experience, Call Center, Virtual Assistant, Customer Service Representative, CSR.

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