Remote Customer Support Engineer Jobs in Toronto, ON

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate Eastern time working hours.

ABOUT YOU

Your events experience goes beyond internal company gatherings. You’ve worked in a professional events environment — a conference, association, agency, or corporate events team — and you think in run-of-shows, registration flows, and attendee journeys. You understand the full event lifecycle, from planning and logistics through on-site execution and post-event wrap-up. Extra credit if you’ve worked directly with clients or attendees and know what it takes to deliver a seamless event experience.

WHY YOU SHOULD JOIN US?

We are an award-winning event tech startup with teams in Toronto, Berlin, and Manila, proudly serving thousands of customers worldwide. Our commitment to innovation drives us to continuously enhance our products, keeping us at the forefront of the latest event technology trends.

As an Event Success Manager at EventMobi, you’ll play a key role in empowering our customers’ success. Acting as their strategic advisor, you’ll spend your days proactively educating, onboarding, strategizing, problem-solving, and implementing cutting-edge technology and production solutions for our top-tier clients. Collaboration is at the heart of your role—you’ll work closely with our Account Management, Product, and Customer Support teams to ensure our customers not only love using EventMobi but return year after year.
WHAT YOUR WORK WILL FOCUS ON:

• Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations, helping them implement event technology and execute successful events.
  
• Lead customer onboarding, strategy sessions, and relationship-building to drive adoption and value generation from EventMobi products.
  
• Guide customers through technical product training with an events-first mindset — delivering hands-on enablement that prepares teams to execute high-impact events on our platform.
  
• Manage full-service event contracts end-to-end, overseeing multiple concurrent events with varying scopes, timelines, and complexity.
  
• Lead proactive project management across the entire event lifecycle — from planning and build through live execution and post-event follow-up.
  
• Collaborate with cross-functional teams (Customer Support, Product, AV, and Sales) to coordinate requirements, resolve issues, and deliver seamless event experiences.
  
• Monitor customer health and success metrics, identify risks early, and take action to drive adoption, retention, and long-term success.
  
• Conduct regular customer touchpoints including strategy sessions and quarterly reviews to align on outcomes and optimize future events.
  
• Maintain accurate account, project, and communication records in HubSpot and internal tools.
  
• Support live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support.
  
• Share customer feedback and improvement ideas with internal teams to continuously enhance processes, products, and the overall customer experience.

YOUR QUALIFICATIONS:

• At least 5 years of hands-on experience planning or coordinating professional B2B events: conferences, trade shows, corporate meetings, or association events.
  *Experience with internal company events alone does not meet this requirement.  
  
• Demonstrated experience using event technology — registration platforms, event apps, or virtual event platforms. Familiarity with tools such as Cvent, Eventbrite, Bizzabo, Hopin, or similar is required.
  
• A genuine interest in technology and its impact on the events industry.
  
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical event organizers.
  
• Top-notch organizational skills: you manage multiple projects simultaneously, document thoroughly, and follow through consistently.
  
• An empathetic, problem-solving mindset — you care about delivering great outcomes for your clients.

NICE TO  HAVE:

• 2-year college diploma or 4-year degree in hospitality or events management.
  
• Experience working with HubSpot, Salesforce, or other CRMs.
• Previous experience supporting customer onboarding for technical products or SaaS platforms

WHAT WILL YOU GET FROM EVENTMOBI? 

• Compensation: Pay range between $65K and $80K CAD, according to experience. + Stock Options + Benefits
• Time-Off: 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday (seriously! log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person throughout the year
• Benefits: Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
• Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
• The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience! Don't underestimate the positive impact of caring co-workers have on your everyday happiness. 

REMOTE WORKSPACE REQUIREMENTS: 

• You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work!
• You have a reliable internet connection capable of participating in video calls, with at least 30Mbps download speed
  

ABOUT EVENTMOBI  

We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Shoppers Drug Mart, to amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobi’s suite of software technology to manage their events and engage their attendees.  

If you are interested in seeing EventMobi in action, check out some of the videos below: 

• The Experience Manager Platform
• The EventMobi Mobile Event App
• The Product Tour
• Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences - hear directly from our customers. 

APPLICATION NOTE

As part of your application, you will be asked to describe a professional event you planned or coordinated — including the type of event, number of attendees, and the tools you used. This is a required field and helps us understand your events background.

EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.