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Remote Customer Support Engineer Jobs in Sumter, SC

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Sumter, SC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Spanish Bilingual Customer Service

Sumter, SC · Remote

$13.75 - $17.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Sumter, SC

Remote Customer Support Engineer information

See Sumter, SC salary details

$34.7K

$70K

$96.6K

How much do remote customer support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote customer support engineer in Sumter, SC is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Sumter, SC?

For Remote Customer Support Engineer jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Sumter, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Sumter, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Customer Support Representative

Columbia, SC • Remote

Altimeter Solutions Group LLC
See more jobs at Altimeter Solutions Group LLCexternal

$18/hr

Full-time

Posted 10 days ago

Job description

Description

Altimeter Solutions Group
Customer Support Representative

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

  • Regular and reliable attendance is an essential function of this position.
  • Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
  • Proactively ensure contractor compliance with standards set forth in best practices.
  • Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices.
  • Handle incoming and outgoing phone calls and email in a timely manner.
  • Identify customers' needs, clarify information, research every issue, and provide solutions.
  • Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
  • Train contractors and adjusters on all Altimeter products as needed.
  • Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.
  • Assist with catastrophe events as needed.
  • Perform other duties as assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a remote position.

Working Hours- Monday through Friday, 8:00AM-5:00PM EST


Salary Requirement

Hourly wage- $18.00 per hour


Requirements

Required education and experience

  • High school diploma required.
  • Two years of Customer Service experience.
  • Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
  • Must be able to work in both a team environment and autonomously.
  • Self-motivated and independently able to prioritize tasks and resolve issues.

Preferred education and experience

  • Bachelor's degree (BA/BS) preferred.
  • Insurance industry or construction experience strongly preferred.
  • Previous experience working with general contractors/vendors is a plus.
  • Intermediate to advanced computer skills
  • Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
  • Problem solving skills, including issue resolution and positioning.
  • Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
  • Ability to stay organized while managing multiple priorities.
  • Knowledge of web browsers - Internet Explorer, Google Chrome, and Mozilla Firefox.
  • Knowledge of Claims Management Systems a plus.

Supervisory Responsibilities:

  • N/A

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