ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Goose Creek, SC

HB Travels

Customer Support Agent - Remote

Charleston, SC · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

HB Travels

Customer Support Agent - Remote

Charleston, SC · Remote

$17.50 - $23.50/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

Liveops

Remote Customer Service Agent

Summerville, SC · Remote

$14 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Mount Pleasant, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Charleston, SC · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

North Charleston, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

ABB

Utility Sales Support

Charleston, SC · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

HB Travels

Reservations Specialist (Remote)

Charleston, SC · Remote

$35K - $70K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are seeking a detail-oriented ... customer support while helping create exceptional travel experiences. If you enjoy working with ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Goose Creek, SC

Remote Customer Support Engineer information

See Goose Creek, SC salary details

$35.5K

$71.5K

$98.8K

How much do remote customer support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote customer support engineer in Goose Creek, SC is $71,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Goose Creek, SC?

For Remote Customer Support Engineer jobs in Goose Creek, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Goose Creek, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Goose Creek, SC are:

What cities near Goose Creek, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Goose Creek, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Customer Support Agent - Remote

HB Travels

Charleston, SC • Remote

$30K - $70K/yr

Full-time

Posted 10 days ago

Job description

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment.

The ideal candidate is an excellent communicator who enjoys helping people, solving problems, staying organized, and delivering a positive customer experience. You will communicate with clients, respond to questions, research available options, and provide ongoing support.

Key Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Identify client needs and provide appropriate information and solutions
  • Assist customers with questions, requests, and reservation-related details
  • Research available options based on individual customer needs
  • Provide clear and accurate information to clients
  • Maintain organized records of customer interactions
  • Follow up with customers when additional assistance is needed
  • Communicate with third-party providers when necessary
  • Assist with updates, changes, and general customer requests
  • Maintain a high standard of professionalism and customer service

Qualifications

  • Strong written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Strong attention to detail
  • Organized and dependable
  • Comfortable working independently
  • Basic computer and internet proficiency
  • Ability to learn new online systems and platforms
  • Strong problem-solving and follow-up skills
  • Previous customer service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Complete your responsibilities from a remote setting
  • Flexible Scheduling: Manage your schedule around responsibilities and client needs
  • Training Available: Learn the systems, processes, and resources needed for the role
  • Ongoing Support: Access continued education and team resources
  • Professional Development: Strengthen communication, organization, customer service, and problem-solving skills
  • No Previous Industry Experience Required: We value professionalism, reliability, and a willingness to learn

How to Apply

If you enjoy helping people, communicating with customers, and providing excellent service, we encourage you to apply.