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Remote Customer Support Engineer Jobs in Lancaster, SC

Liveops

Remote Customer Service Agent

Fort Mill, SC · Remote

$13.50 - $18.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rock Hill, SC · Remote

$12.75 - $17.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

InsuraTec

Sales Representative (Remote)

Monroe, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Waxhaw, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Atlas Copco

Project Engineer

Rock Hill, SC · On-site +1

Provide support for compressor system design, application engineering, and proposal generation for ... Customer contact as needed to support proposals and contracts. * Coordinate with global teams ...

1 point system

Machine Learning Engineer

Fort Mill, SC · Remote

$48/hr

Job Title Machine Learning Engineer Location Remote Rate $48/hr on W2 Must Haves: Neaural networks ... Have you built or supported CI/CD pipelines for machine learning models? * How have you handled ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Lancaster, SC

Remote Customer Support Engineer information

See Lancaster, SC salary details

$33.3K

$67K

$92.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer support engineer in Lancaster, SC is $67,008.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $76,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Lancaster, SC? For Remote Customer Support Engineer jobs in Lancaster, SC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Lancaster, SC look for? The top searched job categories for Remote Customer Support Engineer jobs in Lancaster, SC are:
What cities near Lancaster, SC are hiring for Remote Customer Support Engineer jobs? Cities near Lancaster, SC with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Lancaster, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,008 per year, or $32.2 per hour.

Application Support Engineer

1 point system

Fort Mill, SC • Remote

$35/hr

Contractor

Posted 24 days ago

Job description

Hi ,
I hope you're doing well.

I'm reaching out regarding an exciting opportunity that I believe aligns well with your background and skill set.

To move forward, could you please provide the following details along with latest copy of resume:

Work Authorization and Expiry (If any)

LinkedIn Profile URL

Current Location with Zip code

Pay Expectation on W2 (hourly)

Complete JD:

Job Title

Application Support Engineer

Client

Confidential

Location

USA Remote

Rate

$35/hr on W2

Experienced and highly skilled IT support engineer Tier 3 to provide expert level technical support and advanced troubleshooting for enterprise IT systems. This role serves as the highest escalation point for complex technical issues and works closely with engineering, and operations teams to ensure stable and secure IT services.
Key responsibilities:
Provide advanced Level 3 support for escalated technical incidents affecting enterprise users, systems, and infrastructure.
Critical requirement: Advanced experience in handling Google Workspace tickets including Chrome OS, device management, and Android/IOS device management
Troubleshoot and resolve complex issues related to Windows, macOS, networking, cloud services, identity management, and endpoint platforms
Act as the final escalation point for unresolved incidents from Tier 1 and Tier 2 support teams
Perform deep technical analysis, root cause identification, and long-term corrective action for recurring issues
Ensure SLA adherence and contribute to continuous service improvement initiatives
Skills:
8-10yrs of experience in enterprise IT support, system administration, or infrastructure roles
Advanced expertise in Windows, macOS, and Chrome.
Strong understanding of ITIL processes including incident, problem, change, and release management
• What type of education is needed for this position: HS
• Is industry experience needed for this role and why: Yes
• Will the client pay for travel and expenses: No
• What are the chances for extension: TBD

Thank You

Ranjeet Kumar | 1Point System LLC

Senior Technical Recruiter