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Remote Customer Support Engineer Jobs in Silver Spring, MD

AgileEngine

QA/Support Engineer ID80988

Baltimore, MD · Remote

... customer and team workflows. - Create structured technical and process documentation to support ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Sterling, VA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Silver Spring, MD

Remote Customer Support Engineer information

See Silver Spring, MD salary details

$40.3K

$81.2K

$112.2K

How much do remote customer support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote customer support engineer in Silver Spring, MD is $81,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Silver Spring, MD?

For Remote Customer Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Silver Spring, MD look for?

The top searched job categories for Remote Customer Support Engineer jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Customer Support Engineer jobs?

Cities near Silver Spring, MD with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

QA/Support Engineer ID80988

Baltimore, MD • Remote

AgileEngine
Software Development • 201 - 500 employees
Learn more about AgileEngineexternal

Contractor

Re-posted 12 days ago

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for a QA/Support Engineer to author and QA AI-driven automations against defined healthcare workflows, execute high-volume repetitive automation tasks with accuracy, and maintain structured technical and process documentation for a healthcare technology platform. You will contribute to continuous improvements of core applications and internal tooling while collaborating across product, engineering, and QA teams using GitHub, Slack, and JIRA. This is a 3-month contract engagement with potential for extension, requiring fast ramp-up and strong attention to detail.

WHAT YOU WILL DO
- Provide support and documentation.
- Execute detailed and high-volume, repetitive automation tasks with accuracy.
- Contribute to continuous improvements of core applications and internal developer tooling to optimize customer and team workflows.
- Create structured technical and process documentation to support ongoing application operations.
- Utilize remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain project alignment and speed.

MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 1+ years of technical or software-adjacent experience; comfortable working from structured process documentation.
- Experience authoring and QAing AI-driven automations against defined healthcare workflows.
- Fast ramp-up time expected within a few days of joining.
- Detail-oriented and comfortable with high-volume, repetitive task execution.
- A strong sense of ownership and willingness to overcome every challenge with the same level of energy, regardless of the complexity or the end goal.
- Experience working in an environment leveraging remote communication and collaboration tools such as GitHub, Slack, and JIRA.
- Strong communication skills with excellent interpersonal effectiveness, in one-on-one interactions and presenting to a room.
- A deep sense of quality and attention to detail.
- Strong software engineering foundation and experience.
- Upper-intermediate English level.

NICE TO HAVES
- Experience within the healthcare domain.

PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location