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Remote Customer Support Engineer Jobs in Salem, OR

micro1 AI

Digital Chemistry Specialist - Remote

Salem, OR · Remote

$90 - $120/hr

... customer's innovative project. In this role, you'll apply your expertise to help train next ... Provide detailed scientific input and content to support the development and training of AI models.

System One

OSP Engineer

Salem, OR · Remote

Mountain Ltd. has an opening for a Remote OSP Engineer to work in the Salem, OR area . Job Overview ... support company and industry OSP design standards, and conducting economic feasibility studies.

Connection

Field Solution Architect, Remote

Salem, OR · Remote

$108K - $140K/yr

  • Medical

  • Retirement

  • PTO

... customer follow-up * Support business development efforts by identifying and engaging strategic ... Collaborate with Inside Solution Architects (ISAs), engineers, and leadership on solution ...

Ruri Software Technologies LLC

JJIS Developer

Salem, OR · On-site +1

Salem, OR - Remote Only local Candidates Preferred Only W2 - No C2C USC/GC/H4 EAD 8 to 10 hours a ... Support and maintain the existing JJIS Smalltalk application. Work within a complex technical ...

Agility Robotics

Senior Solutions Engineer

Salem, OR · On-site +1

$149K - $194K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Travel ~20-50% to support customer deployments, pilots, and field testing initiatives About You * BS/MS in Mechanical, Electrical, or Mechatronics Engineering or a related technical field (or ...

micro1 AI

Bioinformatics Software Engineer

Salem, OR · Remote

$80 - $110/hr

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... a customer's computational drug discovery project. In this role, you'll apply your expertise to ...

Connection

Field Solution Architect, Remote

Salem, OR · On-site +1

$108K - $140K/yr

  • Medical

  • Retirement

  • PTO

... customer follow-up * Support business development efforts by identifying and engaging strategic ... Collaborate with Inside Solution Architects (ISAs), engineers, and leadership on solution ...

Connection

Field Solution Architect, Remote

Salem, OR · Remote

$108K - $140K/yr

  • Medical

  • Retirement

  • PTO

... customer follow-up * Support business development efforts by identifying and engaging strategic ... Collaborate with Inside Solution Architects (ISAs), engineers, and leadership on solution ...

micro1 AI

Cheminformatics Specialist - Remote

Salem, OR · Remote

$80 - $110/hr

... a customer's computational drug discovery project. In this role, you'll apply your expertise to ... PubChem, DrugBank) to support AI-driven discovery platforms. * Evaluate compound-target ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Salem, OR

Remote Customer Support Engineer information

See Salem, OR salary details

$39.2K

$79K

$109K

How much do remote customer support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer support engineer in Salem, OR is $78,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $90,500.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Salem, OR?

For Remote Customer Support Engineer jobs in Salem, OR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Salem, OR look for?

The top searched job categories for Remote Customer Support Engineer jobs in Salem, OR are:

What cities near Salem, OR are hiring for Remote Customer Support Engineer jobs?

Cities near Salem, OR with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Salem, OR as of June 2026, with employment types broken down into 67% Full Time, 27% Part Time, 4% Temporary, and 2% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $78,965 per year, or $38 per hour.

Field Service Engineer-OR

Canon Medical Systems USA

Salem, OR • Remote

Full-time

Re-posted 3 days ago

Canon Medical Systems USA rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

230th of 490 rated machine equipment manufacturers

Job description

Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected. 
An offer may be made for FSE Sr. OR FSE Associate level based on experience. Please apply to be considered.

This is a field-based position.

The selected candidate will be required to live in or near the listed City/State. (Salem,OR)

  • Install medical imaging equipment effectively and efficiently.
  • Completion of installation quality checklist.
  • Perform PM inspections per equipment specifications and standards.
  • Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
  • Maintain all assigned assets per company P&P.
  • Improve personal productivity by enhancing product knowledge through formal and on the job training.
  • Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
  • Answer technical and applications questions.
  • Capable of installing multiple products in one modality.
  • Maintain excellent customer relations.
  • Maintain accurate and complete documentation.
  • Perform and document FDA testing on assigned products.
  • Keep current with latest technical developments in multiple product lines.
  • Support field service operations with technical knowledge on multiple product lines.
  • Install and maintain equipment in multiple product lines.
  • Demonstrate expertise in multiple products in 1 modality.
  • Develop a higher level of troubleshooting and analytical skills.
  • Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
  • Plans own workload.
  • Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
  • Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
  • Position duties involve making frequent decisions and frequent recommendations.
  • Develop service-selling skills.
  • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
  • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
  • Escalates technical issues and inquiries, as needed.
  • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
  • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
  • Contributes to and generates knowledge articles per P&P.

What Canon Medical Systems USA employees say

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