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Remote Customer Support Engineer Jobs in Post Falls, ID

Globe Life

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Entry-Level Customer Support and Sales Representative

Spokane, WA · Remote

$60K - $80K/yr

Prior experience in customer service and sales is ideal, but not required * Strong verbal and ... Ability to work independently in a remote environment * Basic computer literacy and a reliable ...

ROI Agency

Data Engineer IV (Remote)

Spokane, WA · Remote

$117K - $140K/yr

ROI Agency is partnered with an established client to fill a remote Data Engineer IV position on a team we have successfully supported for a few years. This is hands-on engineering position requiring ...

Actalent

Electrical Engineer

Spokane Valley, WA · On-site +1

Manage engineering projects from initial concept through commissioning, including system ... Provide field support through troubleshooting, customer consultations, site visits, remote ...

amphenol

Broadband Sales Engineer

Liberty Lake, WA · Remote

$100K - $135K/yr

Experience supporting technical sales cycles or customer-facing engineering roles TECHNICAL SALES ... WORK ENVIRONMENT This role may be remote, with time spent in a corporate office as needed. Frequent ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Post Falls, ID

Remote Customer Support Engineer information

See Post Falls, ID salary details

$38.3K

$77.1K

$106.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote customer support engineer in Post Falls, ID is $77,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $88,300.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Post Falls, ID?

For Remote Customer Support Engineer jobs in Post Falls, ID, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Post Falls, ID look for?

The top searched job categories for Remote Customer Support Engineer jobs in Post Falls, ID are:

What cities near Post Falls, ID are hiring for Remote Customer Support Engineer jobs?

Cities near Post Falls, ID with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Sr. Automation Engineer - DeltaV - Washington State

Automationtechies

Spokane, WA • On-site, Remote

$105K - $138K/yr

Full-time

PTO

Re-posted 2 days ago

Job description

A growing and successful control systems integration and services company needs Automation and Controls Engineers with Emerson DeltaV DCS experience in Spokane, WA, or working remotely. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting, and resolving problems, and managing the customer’s needs over time. This position requires technical acumen, the ability for critical analysis, and attention to detail with an emphasis on solid computer skills. This position requires traveling to remote customer sites in the United States.

Why work here?

  • Flexible work hours
  • Work remotely or from Spokane, WA (other remote areas near Spokane if willing to do a 2-week rotation in Spokane)
  • Hourly role with opportunities for OT
  • Generous paid time off policy, paid holidays
  • Full benefits
  • Growth potential

Responsibilities

  • Demonstrated experience with configuration, installation, and commissioning of Emerson’s DeltaV DCS platform
  • Focus on configuration/programming, installation, maintenance, testing, startup, upgrading, and troubleshooting
  • Working with DCS, various PLC Systems, and related industrial process instrumentation

Requirements

  • 4+ years of DeltaV DCS experience
  • Strong computer, server, and networking skills and basic industrial instrumentation knowledge
  • Instrumentation (I&E) and/or engineering background is helpful, emphasis is on programming and daily administrative technical support of the control systems
  • Must have a valid driver's license
  • Must be able to pass a drug and alcohol screening
  • Must be able to comply with customer site requirements for access/entry
  • Must be legally eligible to work in the U.S. and have a stable work history. Sponsorship is not available for this position.
  • Ability to travel up to 50%

Physical Requirements

  • Ability to lift 25+pounds periodically
  • See, respond, and report to dangerous situations
  • Bending, walking, climbing, kneeling, sitting, and standing for extended periods
  • May be required to wear PPE/Safety gear at specific times

To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate’s work experience, education/training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.

 

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