ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Pocatello, ID

Liveops

Remote Customer Service Agent

Pocatello, ID · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

ABB

Commercial Strategy Intern - Spring 2027

Pocatello, ID · Remote

$20 - $34/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is Remote based out of Florida, USA. This role is contributing to the ...

New

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Pocatello, ID

Remote Customer Support Engineer information

See Pocatello, ID salary details

$38.3K

$77.2K

$106.7K

How much do remote customer support engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote customer support engineer in Pocatello, ID is $77,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Pocatello, ID?

For Remote Customer Support Engineer jobs in Pocatello, ID, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Pocatello, ID look for?

The top searched job categories for Remote Customer Support Engineer jobs in Pocatello, ID are:

What cities near Pocatello, ID are hiring for Remote Customer Support Engineer jobs?

Cities near Pocatello, ID with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Pocatello, ID as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,245 per year, or $37.1 per hour.

Customer Support Specialist (Remote)

HB Travels

Pocatello, ID • Remote

Full-time

Posted 8 days ago

Job description

Join a Growing Remote Team

We are seeking a friendly, professional, and customer-focused Customer Support Specialist to assist clients and provide exceptional service in a remote work environment.

This role involves helping customers with questions, providing support throughout their experience, and ensuring a high level of satisfaction. You#39;ll support clients within the travel and hospitality industry while working from the comfort of your home.

Responsibilities

  • Respond to customer inquiries via phone, email, and online platforms
  • Provide professional and timely customer support
  • Assist clients with service requests and travel-related questions
  • Maintain accurate customer records and documentation
  • Communicate clearly and effectively with customers
  • Help resolve issues and provide appropriate solutions
  • Follow company procedures and service standards

Qualifications

  • Strong communication and customer service skills
  • Positive attitude and professional demeanor
  • Ability to work independently in a remote environment
  • Basic computer and internet proficiency
  • Strong organizational skills and attention to detail
  • Customer service, hospitality, or travel experience is a plus but not required

What We Offer

  • Remote work opportunity
  • Flexible scheduling options
  • Training and support provided
  • Supportive team environment
  • Opportunities for professional growth

Apply Today

If you enjoy helping people and delivering excellent customer service, we#39;d love to hear from you. Apply today to be considered for the next step in the hiring process.

Apply