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Remote Customer Support Engineer Jobs in Norwalk, CT

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ... You will collaborate closely with R&D, Customer Success, and Product to help improve the platform ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ... You will collaborate closely with R&D, Customer Success, and Product to help improve the platform ...

Moxie

Senior Lead Customer Support

New York, NY · Remote

$127K - $156K/yr

In just a few years, we've grown from an idea to a global, remote-first team now supporting 700 ... Tier 2 subject matter experts are embedded in their functional teams (Engineering, Implementation ...

MagnaCare

Customer Service Representative

Melville, NY · Remote

$16.25 - $22.25/hr

About The Role MagnaCare is seeking a fully remote Customer Service Representatives to assist ... Perform other call center functions and support projects as directed by the management. * Balancing ...

Mercor

Network Engineer - Data Annotation

New York, NY · Remote

$50 - $70/hr

Remote Commitment: 30-40 hours/week Role Responsibilities * Review real-world data from deployed ... Current role as a Level 3 / Tier 3 / Principal Support Engineer. * Experience with end-customer ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Norwalk, CT

Remote Customer Support Engineer information

See Norwalk, CT salary details

$39.1K

$78.9K

$108.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer support engineer in Norwalk, CT is $78,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Norwalk, CT?

For Remote Customer Support Engineer jobs in Norwalk, CT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Norwalk, CT look for?

The top searched job categories for Remote Customer Support Engineer jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Remote Customer Support Engineer jobs?

Cities near Norwalk, CT with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Technical Support Engineer- USA

ScaleOps

New York, NY • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

Description
ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.
The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.
With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.
About The Role
As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.
What You Will Be Doing:
  • Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.
  • Monitor internal customer issue alerts 24/7 and respond promptly.
  • Manage and own the ticketing system, ensuring timely updates and resolutions.
  • Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
  • Escalate issues to the appropriate teams with clear documentation, logs, and context.
  • Reproduce, investigate, and document bugs for R&D.
  • Maintain and expand the support knowledge base.
  • Identify and communicate recurring issues to drive product improvements.

Requirements
  • Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking).
  • Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
  • Proven ability to work under pressure while maintaining clear and concise communication.
  • Detail-oriented and SLA-driven mindset.
  • Prior experience supporting technical platforms in production environments.

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