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Remote Customer Support Engineer Jobs in Norwalk, CT

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Remote Schedule: Full-Time (hours may vary) About the team: Fanatics Collectibles is a new company ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

It's a high-ownership position with close collaboration across Product and Engineering, and strong ... Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and ...

ForgeFit

Remote Customer Service Specialist

New Haven, CT · On-site +1

$17 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... We partner closely with Product and Engineering, act as the voice of the customer, and play a ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

LifeMD

Director of Customer Experience

New York, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Norwalk, CT

Remote Customer Support Engineer information

See Norwalk, CT salary details

$39.1K

$78.9K

$108.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer support engineer in Norwalk, CT is $78,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Norwalk, CT?

For Remote Customer Support Engineer jobs in Norwalk, CT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Norwalk, CT look for?

The top searched job categories for Remote Customer Support Engineer jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Remote Customer Support Engineer jobs?

Cities near Norwalk, CT with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Remote Travel Client Support Representative -Entry Level

Destination Careers

New York, NY • On-site, Remote

$40K - $55K/yr

Full-time

Re-posted 14 days ago

Job description

Position Overview:
We are seeking dependable and service-oriented individuals to join our team as a Remote Client Support Representative - Travel. This position focuses on assisting clients with travel inquiries, supporting reservation coordination, and ensuring a smooth customer experience throughout the booking process.
This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.
Key Responsibilities:
Respond to client inquiries regarding travel options, reservations, and itinerary details
Assist with booking and confirming hotels, cruises, and vacation packages
Review travel information for accuracy, including dates and traveler details
Provide timely updates and professional communication before and after travel
Maintain organized client records and documentation
Deliver high-quality customer support in a fully remote environment
Qualifications:
Strong written and verbal communication skills
Customer-focused mindset with attention to detail
Comfortable navigating online systems and digital platforms
Ability to manage tasks independently in a remote setting
Previous customer service, hospitality, or administrative experience is helpful but not required
What We Offer:
Structured onboarding and step-by-step training
Access to travel booking tools and supplier resources
Flexible remote work environment
Supportive and collaborative team structure
Ideal Candidate:
This role is well suited for individuals seeking remote customer service work, professionals transitioning into the travel industry, or candidates with hospitality or administrative backgrounds looking to expand into travel support.
$40,000 - $55,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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