Remote Customer Support Engineer Jobs in Mobile, AL

Objective: The Digital Enablement Specialist serves as the commercial team's primary bridge between Sales and our IT team, enabling day-to-day digital operations across the BA Americas region. This role owns CRM super-user support, extranet administration, and the development and maintenance of internal tools (including CommercialHub) that empower the sales organization to operate efficiently and leverage technology to its fullest potential.

Requirements:

• Related college degree or equivalent work experience.
• 3+ years in Digital program deployment and experience leading Digital change.
• Proven capability to build Digital roadmaps and align with enterprise architecture.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of working.

Individual Accountabilities

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.

Shared Accountabilities

• Actively participate in broader functional technology/ marketing projects and steering groups, especially where end users are impacted by change.
• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer (and the extended commercial team) and flagging business priorities in planning sessions.

Salary range: USD. 104,000 - 120,000

What we offer:

           10 paid observed holidays plus 2 additional floating holidays to use at your discretion. 80 hours of paid time off annually, prorated based on hire date.

           401(k) retirement plan with a 100% company match on the first 6% of your contributions

           Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles

           Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan

           Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

           Dental and Vision coverage

           Employer paid Short Term and Long Term Disability Insurance

           Employer paid Group Life and AD&D insurance equal to 2 times annual salary, with optional Supplemental Life and AD&D coverage

           Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance

           Employer paid wellness programs, including Calm Health, Hinge Health, and Lark

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. 

If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-281-3631 or email humanresources.sl-usa@outokumpu.com.