Remote Customer Support Engineer Jobs in Madison, WI

What is WIDA? For over 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high-quality language standards, assessments, professional learning, and research. We are proud to be a part of UW-Madison's nationally ranked School of Education. Visit https://wida.wisc.edu/about/careers and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!

The Software Engineer/Developer position is located within the IT department and will report to the Assistant Director of IT. This position is for a lead web application developer with a solid software development background, demonstrated ability to integrate applications through web APIs, and a passion for leveraging cutting-edge technology to address user needs. The individual will focus on development efforts in the WIDA Secure Portal, which acts as the hub for access to WIDA online product offerings, as well as other custom software development and solutions integration to platforms like Canvas LMS and Salesforce to support WIDA operations.

Remote work is an option for this position on a voluntary basis; however, it is important to note that this role is headquartered in Madison, WI, and the tasks of the position require occasional work-related travel. If working remotely out-of-state, travel back to UW-Madison would not be reimbursable, and other business travel will require cost comparisons between your home and Madison, WI.

UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees, and WIDA is committed to supporting employees with their business travel and minimizing or eliminating out-of-pocket expenses whenever possible. Please review UW Remote Work Policy UW5087, in particular, Section III, Part G which addresses an employee's Headquarters Location. We will be happy to support and address questions about remote work or travel during the interview process.

WIDA operates in a Windows-based environment and a Dell PC laptop will be issued for use in this role.Software and virtual connection tools that are critical to our work dictate that WIDA staff work on a PC.

• Prepares program documentation and training requirements

• Develops or modifies technical specifications for moderately-complex projects using disciplined software development practices

• Prepares detailed system design specifications for system integration and upgrades

• Maintains and troubleshoots applications, systems, or websites

• Implements data structure and systems performance strategies

• Reviews application design specifications, codes new applications, and makes enhancements to existing applications

• Tests and debugs programs, and prepares systems test data

School of Education / WIDA

Minimum: $90,000.00

Commensurate with qualifications and experience. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

• 5+ years of experience in the design and development of full stack applications utilizing Microsoft .NET and SQL Server backend.

• 2+ years of experience developing front-end applications using Angular

• Proficiency with C#.NET, ASP.Net Core, TypeScript, HTML5, CSS, Javascript, Microsoft Entity Framework, relational database design and SQL queries.

• Strong understanding of software development best practices including secure coding practices, encryption technologies, source code control with Git, common design patterns, code refactoring and re-use.

• Knowledge of optimizing applications for performance, reliability and maintainability.

• Experience leading code reviews, enforcing coding standards, and contributing to automated testing including load tests.

• Collaborative approach to problem solving. Excellent communication, customer service, teamwork and issue resolution skills.

• Experience with single-sign-on solutions such as OpenIDConnect

• Experience with Salesforce APEX development and integrations

• Familiarity with AI coding agents like ClaudeCode, Codex, GitHub Copilot

Bachelor's degree required in field of Computer Science, Information Technology, Software Engineering, or a related field

Please go to the "Apply Now" area and select your current UW Employment Status.

Upload a copy of:

• Cover Letter

• Current Resume/CV

Note:

• There is one upload area in Workday, but you can upload multiple documents to your application. Incomplete application packages that do not include all of the requested documentation will not be considered.

• Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. UW-Madison is not an E-Verify employer, and therefore, is not eligible to employ F1 STEM OPT Extension participants.

Franchesca Beswick

HR Generalist

humanresources@wida.wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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