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Remote Customer Support Engineer Jobs in Lexington, NC

OnHires

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Remote Customer Support Agent - $14/hr | Paid Training

Salisbury, NC · Remote

$14/hr

We're hiring Remote Customer Support Agents to join a growing customer care team supporting transportation-related services. This is a full-time work-from-home opportunity for candidates who live ...

ForgeFit

Remote Customer Service Specialist

Winston Salem, NC · On-site +1

$15.75 - $20.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Agent

Lexington, NC · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

High Point, NC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Salisbury, NC · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Winston Salem, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Lexington, NC

Remote Customer Support Engineer information

See Lexington, NC salary details

$35.1K

$70.7K

$97.6K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Lexington, NC is $70,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $80,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Lexington, NC?

For Remote Customer Support Engineer jobs in Lexington, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Lexington, NC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Lexington, NC are:

What cities near Lexington, NC are hiring for Remote Customer Support Engineer jobs?

Cities near Lexington, NC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Remote Customer Support Agent - $14/hr | Paid Training

OnHires

Salisbury, NC • Remote

$14/hr

Full-time

Medical

Posted 25 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

We’re hiring Remote Customer Support Agents to join a growing customer care team supporting transportation-related services.

This is a full-time work-from-home opportunity for candidates who live within 50 miles of Salisbury, North Carolina. Previous call center experience is not required — paid training is provided.

If you’re dependable, comfortable speaking with customers by phone, and have previous verifiable work experience, we’d like to hear from you.


What You’ll Do

  • Answer inbound customer calls
  • Help customers with transportation-related questions and requests
  • Provide accurate, friendly, and professional support
  • Enter and update customer information in company systems
  • Follow established procedures and quality standards
  • Maintain reliable attendance during training and scheduled shifts
  • Communicate calmly and professionally with customers


What We Offer

  • $14 per hour
  • Full-time, 40-hour-per-week employment
  • W-2 employment
  • Work-from-home position
  • Approximately three weeks of fully paid training
  • Multiple schedule options
  • Evening and overnight shift opportunities
  • Health insurance and other benefits for eligible full-time employees
  • Training and ongoing support
  • Opportunity to grow with an established customer service organization


Who Can Apply

You may be a good fit if you:

  • Live within a 50-mile straight-line radius of Salisbury, North Carolina
  • Live in either North Carolina or South Carolina
  • Are available to work 40 hours per week
  • Have previous verifiable employment experience
  • Have reliable high-speed internet
  • Have a quiet, distraction-free home workspace
  • Communicate clearly and professionally by phone
  • Are dependable and able to maintain consistent attendance
  • Are comfortable participating on camera during remote training
  • Can attend one required in-person training day in Salisbury, NC


Previous experience in call centers, customer service, travel, or transportation is helpful but not required.

Experience from other industries — including retail, hospitality, restaurants, warehouses, administrative work, delivery, sales, and similar roles — may qualify.

Paid Training

New hires complete approximately three weeks of paid instructor-led remote training.

Training covers the systems, procedures, and customer service skills required for the role.

Please note:

  • Camera participation is required during virtual training
  • One in-person training day in Salisbury, North Carolina is mandatory


Important Location Requirement

This is a remote position, but it is not open nationwide.

Applicants must currently live within approximately 50 miles of Salisbury, NC, measured in a straight line.

Applicants from both North Carolina and South Carolina may qualify.

If you live directly on or very close to the 50-mile boundary, you are still encouraged to apply.

Ready to Apply?

Submit your application today to be considered for an upcoming training class.

Qualified applicants will receive instructions to complete the official application through the company’s ADP career portal.

Applications must ultimately be completed through ADP in order to be considered for employment.