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Remote Customer Support Engineer Jobs in Greer, SC

Liveops

Remote Spanish Bilingual Customer Service

Easley, SC · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Greer, SC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

ABB

Protection and Control Engineer

Greenville, SC · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

InsuraTec

Sales Representative (Remote)

Mauldin, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Greer, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Greer, SC

Remote Customer Support Engineer information

See Greer, SC salary details

$37.5K

$75.5K

$104.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer support engineer in Greer, SC is $75,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $86,500.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Greer, SC? For Remote Customer Support Engineer jobs in Greer, SC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Greer, SC look for? The top searched job categories for Remote Customer Support Engineer jobs in Greer, SC are:
What cities near Greer, SC are hiring for Remote Customer Support Engineer jobs? Cities near Greer, SC with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Field Engineer - Energy (Remote Opportunity)

AFL

Duncan, SC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Field Engineer - Energy (Remote)
Job Summary
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer:
  • A hybrid in office schedule for qualifying employees
  • Flexible time off policy
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry-leading company!

The Field Engineer - Energy is responsible for providing customer technical support for all AFL electrical power systems products into the utility and telecom markets. Supports the commercial team efforts by providing product installation expertise, building customer relationships, and providing technical support for troubleshooting and repairs.
Responsibilities
  • Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
  • Provide hands-on product training and installation support to customers.
  • Assist customers with product installation questions.
  • Provide support to further develop installation and training documentation for products.
  • Assist with new product development by providing installation insight.
  • Supports the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
  • Interact with product managers, application engineers, sales team, and customer service representatives as required.
  • Travel to customer sites and train end users on proper installation techniques.
  • Develop and/or update procedures and documentation for his/her area as applicable.
  • Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
  • Identify client's requirements on sustainability needs from our products.
  • Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.

Personal Qualities
  • Strong work ethic and commitment to the customer, product, timeline, and deliverables.
  • A collaborative and influential team player able to effectively work across multiple departments.
  • A self-starter who can work independently.
  • Excellent analytical skills with the ability to portray information in a logical and well-organized manner.
  • Detail oriented.

Qualifications
  • (Required) Advanced Installation knowledge of electrical distribution and transmission products.
  • (Required) 5+ years of experience in the electric utility field with a solid understanding of the electric utility industry.
  • (Required) Hands-on field experience in electric utility line work in the distribution, transmission and/or substation environments.
  • (Required) Demonstrated understanding of transmission, substation, and/or distribution construction & maintenance applications.
  • (Required) strong writing skills for training content development and customer communication. Strong verbal skills for effective internal and customer communication.
  • (Required) Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
  • (Required) Develop expertise in AFL's optical products and hardware used by utility market customers in order to provide the same customer training and support as AFL's electrical conductor accessories.
  • (Required) Professional skills:
  • Advanced problem-solving skills
  • Good organization and time management skills
  • Excellent oral and written communication skills
  • Strong analytical capabilities
  • Good presentation skills
  • Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint
  • (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools)
  • (Preferred) Current or previous electrical line worker qualification (i.e. Line Apprentice 4, B-Class Lineman, A-class Lineman, Journeyman) transmission line or substation construction background. Distribution line background will also be considered.

Working Conditions
  • Remote / Home Office Environment
  • Field Environment / Customer Sites / Construction Sites / Office Environment
  • Frequent Travel Required (approximately 50-60%)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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