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Remote Customer Support Engineer Jobs in Greer, SC

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Remote Spanish Bilingual Customer Service

Easley, SC · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Remote Spanish Bilingual Customer Service

Greer, SC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

Showing results 21-40

Remote Customer Support Engineer information

See Greer, SC salary details

$37.5K

$75.5K

$104.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer support engineer in Greer, SC is $75,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $86,500.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What job categories do people searching Remote Customer Support Engineer jobs in Greer, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Greer, SC are:

What cities near Greer, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Greer, SC with the most Remote Customer Support Engineer job openings:

Distribution Engineer (remote)

Wood Plc

Greenville, SC • On-site, Remote

Full-time

Re-posted 9 days ago


Job description

Overview / Responsibilities

Wood Process & Energy business performs consulting and EPCM services for many of North America's power generation and power distribution companies. 

Wood currently has exciting opportunities for an Intermediate Distribution Engineer. Reporting to the Manager, Distribution Engineering.

This position is a remote position or is a hybrid position in any of the following offices - West Palm Beach, FL, Orlando, FL or Los Angeles, CA.

If you have a successful track record and thrive on challenges in a fast-paced environment, this is the opportunity for you.

Key Responsibilities

  • Engineering of distribution electrical projects through the entire project lifecycle: from conceptual and feasibility, though detailed design, to construction and service
  • Leading or supporting overhead and underground distribution engineering projects defining scopes of work, completing cost estimates, performing engineering calculations, interconnection studies and developing detailed design drawings
  • Supporting the preparation of technical specifications, tender documents, technical reports, and project calculations.
  • Providing construction support and overall project engineering coordination (as required)
  • Responding to information requests during construction and completing project documentation including preparation of record drawings
  • Leading a team of engineers and designers when required to successfully deliver a portfolio of projects
  • Maintaining and enhancing relationships with other design disciplines and external stakeholders and assist team leads and managers
  • Traveling and visiting project sites during design and construction (as required)
Skills / Qualifications
  • Electrical Engineering Degree from a recognized university along with a Professional Engineering Designation or eligibility for registration
  • 5+ years of overhead and underground distribution engineering experience serving utilities in North America
  • Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
  • Knowledge of electrical design including the selection and installation of conductors, insulators, switchgears, circuit breakers, fuses and other distribution equipment
  • Knowledge of smart infrastructure equipment such as automatic feeder switches, remote sensing switching, remote sensing cap banks and other smart equipment
  • Knowledge of PV's and EV's
  • Strong verbal and written communication skills
  • Able to collaborate and communicate effectively with internal and external stakeholders
  • Able to exercise initiative when resolving issues and in adapting and applying procedures to address unusual situations
  • Able to take on responsibility for your outputs on high-profile projects and grow professionally with our expanding organization
  • Clean driving record/abstract
  • The following qualifications are considered an asset:

- Knowledge of structural, civil and geotechnical aspects of distribution engineering- Knowledge of overhead systems design and the use of PLS-CADD- Knowledge of interconnecting DER's and modeling interconnection studies- Experience in power system analysis (such as voltage drop, equipment loading, steady-state voltage rise, etc.) using software such as CYME, ETAP, EasyPower, SKM.- Experience with substation and transmission projects- Experience with AutoCAD- Experience with GIS applications (Smallworld, GE, Bently)- Experience with Structural Analysis Software (SpidaCalc, Pole Foreman, PLS-CADD)- Experience mentoring junior staff- Experience in both Canada and United States working for a local Utility company- Experience working in a utility or consulting environment and managing multiple projects with competing priorities

Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Employment Type: OTHER