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Remote Customer Support Engineer Jobs in Forney, TX

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX · On-site +1

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... Communicate with customers in a highly professional manner via various channels including phone ...

Sync.com

Technical Customer Support

Dallas, TX · Remote

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

ForgeFit

Remote Customer Service Specialist

Dallas, TX · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Plano, TX · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

Intuitive

Technical Support Engineer 2

Dallas, TX · On-site +1

Accurately document reported complaints within CRM database. Understand processes and make ... Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

RemX

Be Seen First

REMOTE $16/hr. Healthcare Customer Support Specialist

Irving, TX · Remote

$16/hr

... growing remote team. If you have a passion for helping others and thrive in a fast-paced ... Job Title: Healthcare Customer Support Specialist Pay: $16/hr. Weekly Pay plus Benefits Schedule ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Forney, TX

Remote Customer Support Engineer information

See Forney, TX salary details

$35.1K

$70.8K

$97.7K

How much do remote customer support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote customer support engineer in Forney, TX is $70,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Forney, TX?

For Remote Customer Support Engineer jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Forney, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Forney, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,779 per year, or $34 per hour.

Application Support Engineer

Sparc Technology Services Inc

Irving, TX • Remote

$60 - $65/hr

Full-time

Re-posted 21 days ago

Job description

Job Title: Application Support Engineer
Job Location: Irving TX & Westlake TX – Onsite – Only Locals – F2F interview
Job type: Contract/ C2C
 
Client: Western Alliance Bank
 
Must have skills:
  • Knowledge of Banking apps – High level
  • Application Monitoring knowledge / Monitoring tools like Datadog/Thousand Eyes
  • Basic knowledge of SQL and relational databases (e.g., MySQL, PostgreSQL).
  • Strong communication skill.
 
Required Skills
  • Basic knowledge of SQL and relational databases (e.g., MySQL, PostgreSQL).
  • Understanding of database tables, constraints, and relationships.
  • Familiarity with data pipelines and ETL concepts.
  • Basic understanding of message queues such as RabbitMQ.
  • Monitor application and database logs.
  • Check system health dashboards and job status reports.
  • Ability to read and interpret logs.
  • Good analytical and problem-solving skills.
  • Basic Linux/command-line knowledge is a plus
 
Education Required:
  • Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
 
 

This is a remote position.