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Remote Customer Support Engineer Jobs in Forney, TX

SYDIERA

Remote Customer Support Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.

New

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

You will work directly with customers, implementation consultants, developers, and product managers ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

You will work directly with customers, implementation consultants, developers, and product managers ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and environment operations of a large-scale ...

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

BBG, INC.

Systems Support Engineer

Dallas, TX · On-site +1

Experience with CRM, ERP, or workflow management systems. Knowledge of appraisal management ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

Experience with CRM, ERP, or workflow management systems. Knowledge of appraisal management ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Forney, TX

Remote Customer Support Engineer information

See Forney, TX salary details

$35.1K

$70.8K

$97.7K

How much do remote customer support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote customer support engineer in Forney, TX is $70,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Forney, TX?

For Remote Customer Support Engineer jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Forney, TX look for?

The top searched job categories for Remote Customer Support Engineer jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Customer Support Engineer jobs?

Cities near Forney, TX with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,779 per year, or $34 per hour.

Remote Customer Support Representative

SYDIERA

Dallas, TX • Remote

$15.75 - $21.50/hr

Full-time

Posted 2 days ago

New

Job description

Rooted Talent Solutions is building a professional network of remote customer-service representatives who are passionate about creating positive customer experiences.

We are seeking dependable, technology-comfortable individuals who can communicate professionally, solve problems, and work independently in a remote environment.

Position Overview

Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.

Responsibilities may include:

  • Responding to customer inquiries
  • Providing accurate information and assistance
  • Troubleshooting basic customer issues
  • Processing customer requests
  • Navigating multiple systems while assisting customers
  • Maintaining accurate documentation
  • Following established procedures and quality standards
  • Meeting applicable performance expectations
Qualifications

The ideal candidate:

  • Has excellent verbal and written communication skills
  • Demonstrates strong customer-service skills
  • Is comfortable learning new technology
  • Can navigate multiple computer applications
  • Is dependable and self-motivated
  • Can work independently from a home environment
  • Demonstrates professionalism and attention to detail

Previous customer-service, call-center, sales, healthcare, retail, hospitality, financial-services, or technical-support experience may be helpful, but opportunities may be available for qualified individuals without previous call-center experience.

Remote Work Requirements

Candidates must be prepared to meet the technical and workspace requirements associated with the specific opportunity, which may include:

  • Compatible computer equipment
  • Reliable high-speed internet
  • Professional, distraction-free workspace
  • Compatible headset
  • Additional technical or security requirements
Opportunity Structure

Customer-service opportunities and requirements vary by program. Individuals may be required to complete additional screening, registration, training, certification, or technical verification before beginning services.

This opportunity does not guarantee employment, placement, hours, or income. Participants may be responsible for certain business-related expenses associated with their independent work.

Apply

If you're dependable, customer-focused, and ready to build your remote customer-service experience, submit your application to Rooted Talent Solutions today.

Employment Type: FULL_TIME

Apply