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Remote Customer Support Engineer Jobs in Florence, SC

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Remote Customer Support Engineer information

See Florence, SC salary details

$37.7K

$76K

$104.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer support engineer in Florence, SC is $75,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $87,000.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Florence, SC? For Remote Customer Support Engineer jobs in Florence, SC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Florence, SC look for? The top searched job categories for Remote Customer Support Engineer jobs in Florence, SC are:
What cities near Florence, SC are hiring for Remote Customer Support Engineer jobs? Cities near Florence, SC with the most Remote Customer Support Engineer job openings:
Infographic showing various Remote Customer Support Engineer job openings in Florence, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,955 per year, or $36.5 per hour.

Registered Nurse -PRN (As Needed) Home Health (Various Locations)

McLeod Health

Florence, SC • On-site, Remote

Part-time

Re-posted 3 days ago


McLeod Health rating

6.5

Company rating: 6.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers


Job description


Registered Nurse - PRN (As Needed) - Home Health (Various Locations)
Job Summary
1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
2. Responsible for the assessment and implementation of patient care using remote care technology to achieve optimal clinical outcomes.
3. Responsible for directing Licensed Practical Nurses to ensure quality patient care.
4. Collaborates with all caregiver staff: team RNs, LPNs, HHAs, PT, OT, ST, MSW for interdisciplinary coordination of patient care; provides field supervision of HHA; work interdependently with Referral-Intake-Scheduling-Authorization(RISA) staff, managers, Practice Support, Billing Specialists and clerical support.
6. Responsible for independent actions consistent with the professional standards of nursing practice.
7. Directly accountable to the Clinical Manager and Director of Clinical Services, McLeod Home Health.
8. Functions within agency and unit policies and procedures.
9. Manages own time productively and independently and complies with attendance and reporting requirements.
10. Must have knowledge of State Licensure Laws, the Conditions of Participation of the Federal Health Insurance Program for the Aged and Disabled (Title XVIII, Social Security Act, Section 1861), and the regulations relating to Conditions of Participation for Home Health Agencies (Part 405, Section 1201-1243), JCAHO, and OSHA regulation desirable. Must have foundational knowledge of medical surgical nursing practice.
11. Demonstrates ability in exhibiting good communication skills, attention to guest relations focusing on the patient as a client. Good interpersonal relationships. Good writing skills and computer literacy are desirable. Organizational and time management skills desirable. Must have strong physical assessment skills and clinical skills.
12. Must be highly adaptable and have the ability to exercise a high degree of initiative and judgement in carrying out work assignments. Is self-directed and seeks and acquires the information needed to function efficiently and effectively within a clinical model that incorporates the concept of coordinated patient care. Must have good critical thinking and problem solving skills.
13. Must use own car when company transportation is not available for travel to remote sites, often in rural, isolated areas. Must be able to handle potential problems related to safety issues for staff and patients in all settings.
14. Must be familiar with the principles of growth and development over the life span and the ability to assess data reflective of the patient's status and interpretation of information needed for each patient's requirements relative to his/her age specific needs to provide the care needed.
15. Must have responsible, ethical, self-initiating professional behavior. Effective interpersonal skills, empathy and ability to listen and plan with staff, patients/customers/physicians are essential characteristics. Contributes to a positive work climate and to the overall team effort in a manner, which exemplifies the values and philosophy of the organization. Must be able to efficiently communicate with a diverse population. Self-awareness and self-evaluation are important characteristics as are accuracy in collecting data, completion of records and follow-up.
16. Works closely with other staff, physicians, other external agencies and groups.
17. Adheres to dress code. Presents a neat, clean, well-groomed appearance.
18. Adheres to department attendance policy. Demonstrates punctuality and good attendance.
Work Schedule: PRN (As Needed). We have positions available at all our locations; Florence, Cheraw, Manning and Little River, SC.
Qualifications/Training:
  • At least two years of nursing experience preferred.
  • One year home care highly desirable

Licenses/Certifications/Registrations/Education:
  • Must possess a current valid SC driver's license and automobile insurance as required by law.
  • Must be at least 21 years old to be covered under McLeod Health's fleet vehicle insurance policy.
  • Must meet McLeod policy for driving eligibility. License and registration as required by state law.
  • Must possess a valid South Carolina or compact (multi-state) RN license.
  • BLS (Required for ALL nurses
  • Possession of professional liability insurance is encouraged

About Us
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
About the Team
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

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About McLeod Health

Sourced by ZipRecruiter

McLeod Health is the region's destination for medical excellence. Our excellence extends from the Midlands to the Coast along the border of North and South Carolina - serving more than one million people. As medical needs grow - we grow, expand, and improve our facilities and services. The McLeod Health network is comprised of 7 hospitals with locations in Florence, Darlington, Dillon, Manning, Cheraw, Loris, and Little River. We have also expanded into the Carolina Forest area of Myrtle Beach for patients looking for primary care and family physicians. Founded over a century ago, McLeod is a locally owned, not-for-profit healthcare system which features the strength of more than 800 physicians and 2,000 registered nurses, and more than 8,500 employees. McLeod constantly seeks to improve patient care with efforts that are physician led, data-driven and evidence-based.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Florence, SC, US

Year founded

1906