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Remote Customer Support Engineer Jobs in Lexington, SC

Cloudbeds

Customer Support Coach - NORAM

North, SC · Remote

$55K - $77K/yr

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ...

New

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lexington, SC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

InsuraTec

Sales Representative (Remote)

Columbia, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Lexington, SC

Remote Customer Support Engineer information

See Lexington, SC salary details

$33.4K

$67.3K

$92.9K

How much do remote customer support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote customer support engineer in Lexington, SC is $67,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Lexington, SC?

For Remote Customer Support Engineer jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Lexington, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Lexington, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Lexington, SC as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $67,252 per year, or $32.3 per hour.

Customer Support Coach - NORAM

Cloudbeds

North, SC • Remote

$55K - $77K/yr

Full-time

Posted 2 days ago

New

Job description

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you'll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you bring to the Team:

  • Assist and support our existing customers (hotel properties) daily in the use of our software
  • Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
  • Troubleshoot and make outbound calls for escalated issues
  • Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
  • Gather customers' feedback and requirements for future releases of the software
  • Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
  • Previous experience in customer service or similar is a plus
  • Native or Fluent in English and Spanish; Portuguese is a plus.
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
  • A compatible graduation course or more than 2 years of proven experience in the area
  • Skill with computers and systems
  • Excellent internet/wifi connection

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $55,000 and $77,000 USD (the salary is only for US-based candidates).

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