Remote Customer Support Engineer Jobs in Elizabeth, NJ

Company Description
BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge.
As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
The Mechanical Project Engineer is a hands-on role responsible for supporting, enhancing, and sustaining BEUMER's installed material handling systems. This position requires strong technical, organizational, and communication skills to execute engineering initiatives across existing customer sites, including system upgrades, retrofits, and performance improvements.
The ideal candidate brings mechanical design experience combined with a service-oriented mindset, supporting lifecycle engineering efforts within operational environments. This role works closely with Customer Support, Field Service, Project Management, and customers to ensure system reliability, maintainability, and long-term value.
Job Responsibilities:
• Support Customer Support and Sales teams by providing engineering input for system upgrades, retrofits, and modernization proposals.
• Assist Service and Project Managers with field support, commissioning assistance, and troubleshooting of installed systems.
• Evaluate existing system configurations and customer requirements to develop engineering solutions for modifications and improvements.
• Assess system performance, manufacturing feasibility, cost, and maintenance implications of proposed changes to installed equipment.
• Develop and modify system layouts and components using 2D and 3D CAD tools, including steel structures, sheet metal parts, and BEUMER equipment. Optimize designs for maintainability, cost-efficiency, and operational performance.
• Prepare engineering documentation including specifications, as-built updates, and service-related technical documentation.
• Coordinate and support implementation activities, including fabrication, procurement, and installation of retrofit or replacement components.
• Collaborate cross-functionally with Engineering, Purchasing, Project Management, and Field Service teams to ensure seamless execution of service projects.
• Maintain accurate records, including engineering changes, service reports, and technical documentation.
• Develop and support project schedules for service-related engineering efforts, including sequencing of retrofit and upgrade activities.
• Review system designs against customer requirements, operational standards, and performance expectations.
• Support and lead smaller-scale service engineering projects, including retrofit initiatives and system enhancements (typically within defined service project scopes).
• Participate in root cause analysis and continuous improvement initiatives to enhance system reliability and reduce downtime.
Compensation range: $110,000.00 - $120,000.00 Annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications
Requirements / Skills / Abilities:
• Bachelor's degree in Mechanical Engineering or related field (or equivalent experience).
• 5+ years of experience in mechanical engineering, preferably within material handling, automated systems, or service/support environments.
Technical Knowledge:
• Experience in mechanical design for automated machinery or material handling equipment.
• Broad understanding of machine technologies including mechanical systems, pneumatics, hydraulics, and basic controls integration.
• Proficiency in 2D and 3D CAD modeling tools.
• Strong knowledge of manufacturing processes, drafting standards, dimensioning, and tolerancing.
• Familiarity with electrical motors, power transmission, and system integration concepts.
• Understanding of IBC and OSHA requirements related to material handling systems.
Core Competencies:
• Ability to analyze existing systems and develop practical engineering solutions in live operational environments.
• Strong problem-solving skills with focus on reliability, maintainability, and lifecycle performance.
• Ability to coordinate across multiple disciplines including engineering, service, and operations teams.
• Experience supporting retrofit, upgrade, or field-based engineering activities is highly valued.
• Effective use of engineering and project tools to manage service-related work.
Professional Skills:
• Excellent time management and attention to detail.
• Strong verbal and written communication skills, especially in customer-facing situations.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.
• Self-motivated, proactive, and collaborative team player with strong interpersonal skills.
• Strong listening skills and customer-focused mindset.
• Ability to travel domestically and internationally to support customer sites and service activities up to 25%.
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
• Per Diem Eligibility: Allowances in accordance with the IRS schedule for qualified travel expenses

Equal Opportunity Statement:
BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.
By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER'S commitment to diversity and inclusion.
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