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Remote Customer Support Engineer Jobs in Elizabeth, NJ

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... As a Technical Support Engineer, you will provide hands-on technical support to customers using the ...

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Remote Schedule: Full-Time (hours may vary) About the team: Fanatics Collectibles is a new company ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

It's a high-ownership position with close collaboration across Product and Engineering, and strong ... Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... We partner closely with Product and Engineering, act as the voice of the customer, and play a ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Elizabeth, NJ

Remote Customer Support Engineer information

See Elizabeth, NJ salary details

$39.3K

$79.1K

$109.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote customer support engineer in Elizabeth, NJ is $79,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Elizabeth, NJ?

For Remote Customer Support Engineer jobs in Elizabeth, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Elizabeth, NJ look for?

The top searched job categories for Remote Customer Support Engineer jobs in Elizabeth, NJ are:

What cities near Elizabeth, NJ are hiring for Remote Customer Support Engineer jobs?

Cities near Elizabeth, NJ with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Elizabeth, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,073 per year, or $38 per hour.

Senior IT Support Engineer (Remote)

My IT Crew

Brooklyn, NY • Remote

Full-time

Posted 23 days ago

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and oursatisfaction surveys show it at a consistent 97%
  • We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.


Senior IT Support Engineer Duties and Responsibilities

  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kb's, SOP's, Wiki's
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation


Senior IT Support Engineer Requirements and Qualifications

  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks.
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Apply