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Remote Customer Support Engineer Jobs in Covington, LA

Orthoscan, Inc.

Field Service Engineer I

New Orleans, LA · On-site +1

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer ... going support to customers through technical phone support, product installation, and service ...

Healthpilot Technologies LLC

Be Seen First

Independent Medicare Agent (Remote)

New Orleans, LA · Remote

$104K - $136K/yr

We're looking for licensed agents who share that passion: ambitious, customer-focused self-starters ... support to help you succeed. Why Join Healthpilot? Uncapped Earning Potential * Full carrier ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Covington, LA

Remote Customer Support Engineer information

See Covington, LA salary details

$33.5K

$67.6K

$93.3K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Covington, LA is $67,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $77,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Covington, LA?

For Remote Customer Support Engineer jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Covington, LA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Covington, LA are:

What cities near Covington, LA are hiring for Remote Customer Support Engineer jobs?

Cities near Covington, LA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Covington, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,588 per year, or $32.5 per hour.

Field Service Engineer I

Orthoscan, Inc.

New Orleans, LA • On-site, Remote

$70K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Identify, analyze, and repair product failures, and replace parts as needed.

  • Provide technical support to customers through product installation, troubleshooting, and ongoing service support.

  • Maintain proper documentation, communicate customer issues to the Regional Service Manager, and attend product-specific training.

Job description

Ziehm Orthoscan Inc. a Medical Device manufacturer is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Field Service Engineer I in the New Orleans LA area.
Why Work for Ziehm Orthoscan Inc.?
There's something special about our Company. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of the Company depends on every employee in our organization, it is our people who make the difference.
What do we offer?
  • The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
  • A unique culture where people convert their passion into action;
  • The kind of competitive compensation you would expect from a world leader;
  • Ten paid holidays plus a generous PTO and vacation time plan;
  • Great benefit plans, major medical, dental and vision;
  • Company 401(k) plan with an employer match.
  • Salary Nonexempt position providing opportunity for overtime
  • Competitive pay; starting salary $70,000 and commensurate with skills and experience up to $78,000.

What do we expect from you?
  • The ability to contribute, to make a difference and have a tangible impact - turning your passion into action;
  • Creative and fresh thinking in your work;
  • A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities;
  • The ability to perform the job duties successfully.

GENERAL STATEMENT OF JOB:
The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible.
Best candidates must live in the local hiring area. Work is performed at customer sites and must be able to travel by interstate and domestic travel by airplane.
ESSENTIAL JOB FUNCTIONs:
  • Identify, analyze, and repair product failures; orders and replace parts as needed
    • Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
    • Provide product feedback on any issues/trends observed in the field and assist in developing solutions
    • Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
    • Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
    • Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
    • Responsible for informing Regional Service Manager of customer complaints and for knowing the Company's Quality Policy, departmental objectives, and how the work performed impacts quality
    • Attends product specific training when required
    • Responsible for oversite of proper crating and uncrating of C-Arm's
    • DEMO and clinical support for equipment at trade shows
    • Must follow company policy on corporate credit cards
    • Other tasks as assigne

MINIMUM EDUCATIONAL REQUIREMENTS:
  • Bachelor's Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree.
  • Equivalent military/government training will be considered.

MINIMUM TRAINING AND EXPERIENCE:
  • Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
  • Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
  • General computer knowledge to include DOS, Microsoft Windows, Unix or Linux

OTHER SPECIAL REQUIREMENTS:
  • Must report company expenses incurred within the set company timeline.
  • Must maintain a clean driving record, valid driver's license and meet company insurability guidelines.
  • Ability to work professionally with many different personalities.
  • Must be willing to travel on a moment's notice, domestic and international.
  • Must be highly dependable and have a strong desire for problem solving.
  • Must be able to successfully multi-task to meet deadlines.
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
  • Must have effective communication skills.
  • Must observe and follow all safety standards.
  • Must follow all SOP's and Work Instructions per policy.

WORKING CONDITIONS:
  • Majority of the work is performed off site at a customer's facility.
  • Must be willing to work overtime as necessary.
  • Must maintain a clean driving record, valid driver's license and meet company insurability guidelines.
  • May require PPE and periodic exposure to low dose radiation,
  • Must adhere to all customer vendor credentialing requirements when visiting healthcare facilities.

We support a drug free work environment.
Ziehm Orthoscan is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.
Pay Range: $70,000 - $78,000 per year

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