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Remote Customer Support Engineer Jobs in Covington, LA

Cint

Software Engineer II

New Orleans, LA · On-site +1

$95K - $105K/yr

Support the business teams and product managers in data extracts and data analysis. * Demonstrate ... Build analytics tools that utilize the data pipeline to provide actionable insights into customer ...

TraceSecurity

Software Engineer

New Orleans, LA · Remote

$55K - $70K/yr

With market experience that spans over 2,000 customers, TraceSecurity offers the insight, products ... support the security and risk management efforts of organizations of all sizes across all ...

Intralox

Field Service Engineer

New Orleans, LA · On-site +1

$60K - $127K/yr

... Engineer for multiple regions within the United States. Intralox is a division of Laitram, L.L.C ... Our award-winning customer service team provides comprehensive support and access to technical ...

Intralox

Palantir Foundry Engineer

New Orleans, LA · On-site +1

... have driven customer growth for more than 50 years. We are deeply committed to innovation ... Support analysts in building repeatable dashboards and reports in Contour and Quiver Delivery ...

OST INC

Sr COBOL Programmer

New Orleans, LA · Remote

$83K/yr

... Sr. COBOL Programmer (Remote) Description of specific duties in a typical workday for this ... Experience with large systems that process multiple files supporting many customers. * Db2 SQL - 5 ...

VAA

Electrical Designer - (Hybrid/Remote)

New Orleans, LA · On-site +1

$28.50 - $33.50/hr

The Designer works with Engineers and Project Managers to prepare complete construction documents ... Further, develop design skills to support the advancement of technical expertise. * Attend internal ...

AECOM

Electrical Discipline Lead

New Orleans, LA · On-site +1

$153K - $160K/yr

AECOM is seeking a Senior Electrical Engineer to support our multi-disciplinary design team ... Successful experience working in remote and multi-discipline teams * Expert familiarity with ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Covington, LA

Remote Customer Support Engineer information

See Covington, LA salary details

$33.5K

$67.6K

$93.3K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Covington, LA is $67,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $77,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Covington, LA?

For Remote Customer Support Engineer jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Covington, LA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Covington, LA are:

What cities near Covington, LA are hiring for Remote Customer Support Engineer jobs?

Cities near Covington, LA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Covington, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,588 per year, or $32.5 per hour.

Transportation Support Coordinator (Remote) - $865-$1,195 per week

American Logistics Authority

New Orleans, LA • On-site, Remote

$1.0K - $1.2K/wk

Full-time

Re-posted 22 days ago

Job description

Transportation Support Coordinator (Remote) - $865-$1,195 per week
Position Summary
The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.
Remote Work Setup
• 100% Work-From-Home
• Flexible hours
• Ideal for people who want to move into dispatching later
Weekly Salary Breakdown
  • $865/week at entry experience
  • $1,195/week for experienced support staff
    Equivalent annual range: $45,000-$62,000/year
What You Do
Driver & Dispatch Assistance
  • Provide drivers with updated instructions, addresses, and appointment times
  • Track ETAs, delays, breakdowns, and HOS considerations
  • Help drivers resolve road issues quickly and professionally
Load Coordination
  • Confirm pickup and delivery appointments
  • Track loads and provide real-time updates to brokers/shippers
  • Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)
Time Management
  • Estimate realistic load/unload times
  • Prevent overscheduling and tight back-to-back appointment windows
Documentation
  • Upload all paperwork into the TMS
  • Track detention, layover, and TONU opportunities
  • Keep clean, accurate load notes
Customer & Broker Communication
  • Send check calls and status updates
  • Notify brokers of changes or delays
  • Maintain positive, professional relationships with shippers/brokers
Skills Needed
  • Clear communication
  • Attention to detail
  • Ability to multitask under pressure
  • Strong organizational skills
  • Basic familiarity with load boards / TMS (training available)
Why This Role Is Perfect for Future Dispatchers
This job teaches the exact skills used by:
• Freight Dispatchers
• Load Planners
• Broker Agents
• Fleet Managers
You learn how to:
  • Communicate with drivers
  • Manage freight
  • Work with brokers
  • Solve real logistics problems

All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.

Apply