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Remote Customer Support Engineer Jobs in Conway, SC

Carter Lumber

Truss Designer

Johnsonville, SC · Remote

Flexibility to work onsite at the Johnsonville, SC location or fully remote. Responsibilities of ... engineered wood components. Support * Communicates with production teams, customers and Store ...

Carter Lumber

Truss Designer

Johnsonville, SC · On-site +1

Flexibility to work onsite at the Johnsonville, SC location or fully remote. Responsibilities of ... engineered wood components. Support * Communicates with production teams, customers and Store ...

Nexera

Entry Level Remote Sales Role

Myrtle Beach, SC · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

ReminderMedia

Direct Sales Closer - Remote

Myrtle Beach, SC · On-site +1

$65K - $125K/yr

Conduct a high volume of outbound phone calls to potential customers using leads that are provided ... Receive unwavering support from inspirational leaders who care as much as you about your success ...

ReminderMedia

Direct Sales Closer - Remote

Myrtle Beach, SC · Remote

$65K - $125K/yr

Conduct a high volume of outbound phone calls to potential customers using leads that are provided ... Receive unwavering support from inspirational leaders who care as much as you about your success ...

ReminderMedia

Direct Sales Closer - Remote

Myrtle Beach, SC · Remote

$65K - $125K/yr

Conduct a high volume of outbound phone calls to potential customers using leads that are provided ... Receive unwavering support from inspirational leaders who care as much as you about your success ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Conway, SC

Remote Customer Support Engineer information

See Conway, SC salary details

$33.3K

$67K

$92.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer support engineer in Conway, SC is $67,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $76,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Conway, SC?

For Remote Customer Support Engineer jobs in Conway, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Conway, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Conway, SC are:

What cities near Conway, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Conway, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Conway, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,016 per year, or $32.2 per hour.

Truss Designer

Carter Lumber

Johnsonville, SC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Carter Lumber rating

7.0

Company rating: 7.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 13 rated diy builders merchants

Job description

A Carter Lumber Truss Designer is responsible for designing plans for the production of roof and floor trusses. Ensures drawings are produced accurately and timely based off of blueprints provided by customers. Requires the knowledge of commonly used concepts and practices within the construction industry. A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for this Position:

  • Knowledgeable in the basic aspects of construction
  • Previous experience using truss, engineered wood product or wall panel design software
  • High level of knowledge in the application of the products being designed
  • Competency in basic mathematics, geometry and trigonometry
  • Knowledgeable in reading architectural and structural plans
  • Ability to analyze, trouble shoot and problem solve
  • Strong verbal and written communication skills
  • Working knowledge of Microsoft Office including Word, Excel and Outlook
  • Flexibility to work onsite at the Johnsonville, SC location or fully remote. 

Responsibilities of the Position:

Designing

  • Creates design illustrations based from blueprints to produce working drawings for fabrication.
  • Completes and finalizes designs for production and assembly.
  • Evaluates designs to ensure that design standards are being met.

Analyzes and Troubleshoots

  • Reviews and analyzes specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss and engineered wood components.

Support

  • Communicates with production teams, customers and Store Managers to ensure designs are accurate throughout the process. Assists stores in responding to questions/concerns from customers.

Benefits (full-time employees) 

  • Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
  • Short and Long-Term Disability 
  • Company-paid life insurance and AD&D 
  • Optional supplemental life insurance 
  • Company-match 401(k) 
  • Vacation time and paid holidays 
  • Vendor incentives 
  • Room for growth; we promote from within! 
  • Military encouraged to apply!

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