Remote Customer Support Engineer Jobs in Conway, AR

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth-not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success.

The MBCx Energy Analyst is responsible for monitoring based commissioning of building systems using fault detection and diagnostics (FDD) software. This role identifies operational faults in HVAC and building automation systems, diagnoses root causes using trend and historian data, and serves as a primary point of contact for assigned clients, communicating findings and corrective actions on an ongoing basis. The Analyst builds and maintains strong working relationships with facility and engineering staff at healthcare and education clients, ensuring issues are understood, prioritized, and resolved through continuous monitoring and data driven diagnostics.

• Frequently interact with clients, contractors, and engineers to fulfill the essential duties and responsibilities of the position. This position may also include supervisory responsibilities.
• Analyzes, develops and evaluates systems.
• Improves and maintains current systems or creates brand new projects.
• Designs and drafts blueprints, visits systems in the field and manages projects.
• Applies engineering techniques and analyses within the scope of the assignment.
• Energy Procurement and Analytic
  • Collect, compile, organize, and analyze utility consumption data and rates.
  • Develop a comprehensive understanding of utility supply-side opportunities.
  • Develop a comprehensive understanding of utility procurement logistics.
  • Develop a comprehensive understanding of possible utility energy efficiency rebate and incentive programs.
  • Research utility rate changes and deregulated energy cost trends.
  • Conduct energy benchmarks using internal and external tools such as EPA Energy Star.
  • Review utility invoices for errors and work to resolve the errors with the utility.
  • Create utility budgets.
• Energy Auditing
  • Collect, review, and analyze data from field surveys and utility data.
  • Develop a thorough understanding of existing building and its MEP systems.
  • Identify and evaluate improvements for energy or cost reductions.
  • Develop associated technical reports.
• Measurement and Verification
  • Develop and Implement IPVMP - Adherent Measurement and Verification (M&V) Plans.
  • Develop energy consumption baselines and adjustments through regression analysis and other appropriate methods.
  • Coordinate with clients, utility representatives, energy analysts, engineers, construction managers, and commission agents during all appropriate project stages to assist in the design and implementation of M&V plans for continuous monitoring of energy and water performance.
  • Review design documents, M&E specifications, and shop drawings of applicable metering systems to confirm all M&V requirements are met.
  • Verify utility performance of facilities and validate savings.
  • Review and analyze energy performance including data collection, utility bill accounting, sub-metering data analysis, and utility cost analysis.
  • Create, maintain, and distribute M&V dashboards and reports through multiple software platforms.
• Remote Monitoring
  • Collect and evaluate energy, weather, and building automation data on some periodic basis.
  • Review data and identify facility operational issues affecting energy consumption, comfort, and/or code compliance.
  • Develop recommendations to address any identified operational issues.
  • Prepare reports for project stakeholders summarizing all discoveries.
• Energy Modeling
  • Develop engineering-based energy models to simulate existing and proposed operations of buildings or systems.
  • Work collaboratively with team members to identify and evaluate scope of potential improvements.
  • Develop life cycle cost analyses and other engineering economic analyses.
  • Develop supporting documentation on engineering calculations, methodologies, etc. as required.
• Other
  • Uphold the Company owner advocacy philosophy, mission, and core values.
  • Perform the assigned duties with minimal supervision, while working in a team problem-solving environment.
  • Develop technical reports or related documents.
  • Mentor and train Energy Analysts, Senior Energy Analysts, and Energy Engineers as required.
  • Manage the day-to-day activities of Energy Analysts, Senior Energy Analysts, or Energy Engineers that may be under your direct supervision.

• Bachelor's Degree in Engineering.
• 7+ Years of Experience in a related field.
• Advanced knowledge of commercial HVAC systems.
• Experience with energy savings projects.
• Experience with life cycle cost analyses.
• Experience in analyzing utility data.
• At least 1 of the following: CEM, CMVP, CEP, CEA, EEP, or BEP certifications through the Association of Energy Engineers or equivalent.
• Registered Professional Engineer.
• Advanced Microsoft Excel skills and proficiency in other Microsoft applications.
• Performs work under minimal supervision.
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
• Possesses comprehensive knowledge of subject matter.
• Provides leadership, coaching, and/or mentoring to a subordinate group.
• May act as a lead or first-level supervisor.
• Critical thinking skills.
• Problem solving skills.
• Mathematic skills.
• Computer skills.
• Technical expertise.
• Leadership skills.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

• Experience with energy modeling software.
• Experience with building automation systems.
• Experience with energy efficiency programs.
• Experience in managing teams and people.
• Experience with data analytics tools such as Microsoft Power BI, Python, Tableau, Jupyter Notebook, or R.
• Strong organizational skills.

• 10% of time will be spent traveling to job site(s)/office location.

• Prolonged periods of sitting at a desk and working on a computer.
• Climbing stairs.
• Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Quiet environment.
• Light work that includes adjusting and/or moving objects up to 20 pounds.
• #LI-OL1

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.