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Remote Customer Support Engineer Jobs in Charleston, SC

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

On remote days, they will continue any open support tickets and respond to new tickets from customers or others. From there, they will work on project tasks such as automating an application ...

TEKsystems

Software Engineer

Charleston, SC · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Software Engineer (Remote | Secret Clearance Required) Seeking a Senior Java Developer to support ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

HiddenLayer

Lead Engineer, AI Attack Simulation

Charleston, SC · On-site +1

$95K - $126K/yr

Experience using AI to support product research, prototype evaluation, customer-feedback synthesis ... Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional ...

KORE1 Technologies

Data Engineer

Charleston, SC · On-site +1

$107K - $128K/yr

  • Medical

  • Retirement

Remote /hybrid flexibility. Position Overview We are seeking a highly capable Data Engineer to ... This position will play a central role in supporting the organization's evolving AI and analytics ...

CITI, Inc.

Control System Application Engineer

Charleston, SC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide support to clients to solve control-system related issues, answer questions, and assist ... Remote Physical Demands and Work Environment: Moderate physical work requiring ability to lift and ...

Cache Ventures

Director of Operations

Charleston, SC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Fully remote: globally distributed, optimized for deep work and autonomy * Competitive base ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Charleston, SC

Remote Customer Support Engineer information

See Charleston, SC salary details

$36.5K

$73.5K

$101.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer support engineer in Charleston, SC is $73,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $84,200.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Charleston, SC?

For Remote Customer Support Engineer jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Charleston, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Charleston, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,526 per year, or $35.3 per hour.

IT Support Technician

Sentinel Blue

Charleston, SC • On-site

$42K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with strong customer service skills. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services.
This role follows a hybrid schedule, combining in-office days for hands-on IT support with remote workdays. Applicants must be located in, or willing to relocate to, the Charleston, SC area.
This position may require access to technology, technical data, or information that is subject to U.S. export control laws and regulations. Employment in this position is contingent upon either verification of U.S. person status as defined under applicable export control regulations (which includes U.S. citizens, lawful permanent residents, and certain protected individuals such as refugees and asylees) or the ability to obtain any required export authorization. The company reserves the right not to apply for an export license and to decline to proceed with any applicant on that basis. All qualified applicants will receive consideration for employment without regard to citizenship status, national origin, or immigration status.
A day in the IT Support Technician role:
The IT Support Technician starts the day with a standup call/check-in with the Operations team. On days onsite, the Technician will arrive at the office and provide IT support to users in the office as required, assisting with common IT requests. On remote days, they will continue any open support tickets and respond to new tickets from customers or others. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills, including the Security Operations team and vCISO team.
Responsibilities:
  • Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
  • Perform systems administration work in Office 365, Active Directory and other line of business applications.
  • Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
  • Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
  • Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
  • Contribute to reports, briefs, and presentations.

What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
  • General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
  • General knowledge of networking and audio-visual support.
  • Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
  • Strong communication skills.
  • Ability to reliably commute to the office on onsite workdays.

Desired Qualifications:
  • Experience in a multi-client environment - experience in managed services is highly desired.
  • Experience with Azure Government and Office 365 GCC High is highly desired.
  • Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).
  • Experience in a professional customer support setting, even if non-IT.
  • Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure.
  • Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls).

Benefits:
  • Fully paid individual healthcare, vision and dental insurance for the employee.
  • Paid certification and training opportunities.
  • Three weeks of paid vacation + 10 paid holidays.
  • A supportive environment with a focus on keeping healthy work-life balance.
  • Retirement benefit (401k) with company match.

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