Remote Customer Support Engineer Jobs in Champaign, IL

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for an Oracle Fusion Developer!

This is a full-time position working out of our Champaign, IL location. Working hours are Monday-Friday 8am-5pm. This position reports into our office in Champaign, IL location. Local candidates preferred. However, we are considering hybrid/remote work arrangements.

Typical pay for this position is $110,000-$125,000 annually. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. 

The Oracle Fusion Developer is responsible for the design and development of the Horizon’s Oracle Fusion and WMS environments. This is a hands-on role that collaborates with business stakeholders to deliver support and solutions in support of the business objectives. 

Key Responsibilities

• Configure and customize Oracle Fusion applications
• Develop technical solutions, reports, interfaces, extensions, and workflows
• Perform data migration using FBDI templates
• Provide technical support and troubleshoot issues
• Create technical documentation and conduct training sessions
• Leads on the designs, development, coding, testing and debugging software applications/systems to meet the specifications.
• Monitor system performance, troubleshoot issues, and implement optimization strategies to enhance the efficiency and effectiveness of applications
• Stay updated with the latest Oracle Fusion and WMS tools and technologies and suggest improvements to enhance system functionality
• Work closely with the project management team to plan and execute Oracle Fusion and WMS related projects
• Identify and implement automation opportunities to streamline processes and increase efficiency
• Act as a subject matter expert for Oracle Fusion and WMS applications and provide guidance to team members
• Partners and collaborates with cross-functional teams to understand business requirements and deliver solutions.
• Manages design, architecture and build phases aimed at producing high-quality deliverables.
• Owns the software documentation and user manuals. Evaluating and integrating new technologies into existing development practices as well as maintaining, updating, and improving existing software
• Manages and participate in software design meetings and analyze user needs to determine technical requirements.
• Collaborate & lead tech teams consisting of employees & contractors in planning and execution
• Analyze code to find causes of errors and revise programs as needed
• Stay updated with industry trends and best practices related to Oracle Fusion and WMS, and providing make recommendations for implementation
• Adhere to company policies and procedures related to data security and confidentiality

Qualifications

• Understanding of business operations in manufacturing, distribution and 1P and 3PL business models
• Ideal individual possesses a unique ability to own both the business logic and the technical implementation, ensuring that system solutions are both technically sound and functionally aligned to business objectives
• Proficiency in Oracle Fusion OIC, OTBI, BI Publisher
• Strong knowledge of SQL, PL/SQL, Java, XML, and REST & SOAP APIs
• Oracle Cloud Implementation certifications are a plus
• Mandatory, 3+ years of hands-on experience with Oracle Fusion ERP and/or WMS, including technical and functional responsibilities
• Proven experience with Oracle Fusion Cloud (SCM, OM, Finance and Demand Planning)
• Strong background in building and supporting customizations
• Exposure to Agile delivery frameworks and sprint-based project execution
• A bachelor's degree in computer science, IT, software engineering or equivalent work experience
• Excellent communication skills and the ability to explain technical information in non-technical terms
• Excellent problem-solving skills and the ability to multi-task. Awareness of and the ability to use a wide variety of software solutions

Physical Requirements 

• Occasional lifting of office supplies and materials, up to 20 pounds.
• Ability to sit or stand for extended periods while working on a computer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits & Other Perks

• Medical, Dental, Vision 
• HSA and FSA options 
• Short-Term and Long-Term Disability Insurance 
• Life Insurance and Supplemental Life Insurance 
• 401(k) with a company match 
• Paid Time Off 
• Paid Holidays 
• Internal Rewards 
• Discounts on Products 
• Additional Coverage such as accident, critical, hospital and pet insurance

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time.  In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer