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Remote Customer Support Engineer Jobs in Bloomington, IL

K12 Coalition

Partner Engagement Advisor

Lincoln, IL · On-site +1

$70K - $75K/yr

Remote, based in Illinois. This role supports an assigned Illinois territory and requires regular ... Navigate customer questions and objections and move opportunities forward through appropriate ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Bloomington, IL

Remote Customer Support Engineer information

See Bloomington, IL salary details

$37.4K

$75.4K

$104.1K

How much do remote customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer support engineer in Bloomington, IL is $75,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Bloomington, IL?

For Remote Customer Support Engineer jobs in Bloomington, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Bloomington, IL look for?

The top searched job categories for Remote Customer Support Engineer jobs in Bloomington, IL are:

What cities near Bloomington, IL are hiring for Remote Customer Support Engineer jobs?

Cities near Bloomington, IL with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Bloomington, IL as of June 2026, with employment types broken down into 75% Full Time, 17% Part Time, 4% Temporary, and 4% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $75,366 per year, or $36.2 per hour.

Partner Engagement Advisor

K12 Coalition

Lincoln, IL • On-site, Remote

$70K - $75K/yr

Full-time

Posted 3 days ago

New

Job description

Description
About K12 Coalition
K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today's toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Professional Development Institute, Teaching Channel, Lavinia Group, and Keys to Literacy.
About Teaching Channel
Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching and exemplar videos, we are driven to provide engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.
Employment Type:
  • Full-Time
  • Exempt
  • Salaried

Location: Remote, based in Illinois. This role supports an assigned Illinois territory and requires regular travel throughout the region.
Travel: Regular, same-day travel within the assigned region is required, with most travel being less than two hours from your home base. Occasional overnight travel may be required for company meetings or other business needs a few times per year.
The Opportunity
The Partner Engagement Advisor at Teaching Channel, a division of K12 Coalition, is responsible for growing customer and partner relationships within an assigned territory. This role connects with educators, schools, districts, and education organizations to identify professional development and continuing education needs and connect customers with Teaching Channel products and services.
Through school visits, phone and email outreach, conferences, Lunch & Learns, and other engagement opportunities, the Partner Engagement Advisor develops new relationships, nurtures existing customers, and generates individual, group, and district sales. The Advisor is expected to understand their territory, proactively identify new opportunities, and translate consistent outreach and relationship-building into measurable business results.
This is an individual contributor, field-based sales role accountable for achieving established sales and partnership goals and requires frequent travel throughout the assigned territory.
What You'll Do
Develop and grow your assigned territory
  • Research and understand the assigned territory to identify prospective schools, districts, education organizations, and other partnership opportunities.
  • Conduct consistent prospecting and outreach through school visits, phone, email, conferences, events, and other engagement activities.
  • Build new relationships and maintain existing partner and customer relationships through consistent outreach and follow-up.
  • Translate outreach and field activity into measurable business opportunities, including individual, group, district, and Teaching Channel Plus sales.
  • Achieve established monthly, quarterly, and annual sales and business development goals.
  • Attend designated local, regional, and national conferences and events.

Engage educators and develop partnership opportunities
  • Organize and lead Lunch & Learn sessions and other recruitment events that engage educators and create opportunities for continued partnership and course adoption.
  • Build and maintain strong knowledge of Teaching Channel products and services to identify solutions that meet customer needs.
  • Educate prospective learners on course expectations and requirements, including district and state requirements related to educator re-licensure and salary advancement.
  • Engage prospective and lapsed customers to understand their professional development needs and provide personalized product recommendations.
  • Navigate customer questions and objections and move opportunities forward through appropriate follow-up.

Manage your pipeline and customer activity
  • Maintain accurate and timely records of customer interactions, prospects, opportunities, and follow-up activities within the CRM.
  • Manage opportunities through the sales cycle and maintain visibility into activity, progress, and next steps.
  • Complete order intake and other required sales processes accurately and efficiently.

Collaborate across the organization
  • Communicate regularly with internal partners regarding customer opportunities, challenges, and next steps.
  • Come prepared to customer and internal meetings and engage the appropriate partners to support opportunities.
  • Collaborate with Sales and Marketing to strengthen customer messaging, outreach, and collateral.
  • Support conference planning, training, and data collection/reporting for the Field Ambassador Team.
  • Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Other Duties
  • Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Requirements
  • Bachelor's degree in Business, Education, Marketing, Communications, or a related field preferred; equivalent relevant experience will be considered.
  • 3+ years of experience in sales, business development, partnership development, account management, or a similar customer-facing role;
  • Experience working within K-12 education or directly supporting educators, schools, or districts preferred.
  • Demonstrated ability to independently prospect, develop new relationships, and convert outreach into business opportunities.
  • Strong territory management and consultative selling skills, with the ability to identify customer needs, develop opportunities, overcome objections, and move prospects through the sales cycle.
  • Strong interpersonal, presentation, and communication skills with the ability to confidently engage educators, school and district leaders, and other external partners.
  • Strong organizational and follow-through skills with the ability to independently manage a high volume of customer activity, priorities, and next steps.
  • Experience using a CRM, preferably Salesforce, to manage customer activity, opportunities, and pipeline.
  • Results-oriented and comfortable working toward defined activity, partnership, and sales goals.
  • Ability and willingness to travel frequently throughout an assigned territory and attend local, regional, and national events as required.

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