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Remote Customer Support Engineer Jobs in Aiken, SC

Rolls-Royce

Logistics Material Flow Engineer

Aiken, SC · On-site +1

$84K - $137K/yr

Implement and enhance IT-supported logistics planning tools, considering new and modified planning ... These technologically advanced solutions serve our customers in the marine and infrastructure ...

Rollsroyce

Logistics Material Flow Engineer

Aiken, SC · On-site +1

$84K - $137K/yr

Implement and enhance IT-supported logistics planning tools, considering new and modified planning ... These technologically advanced solutions serve our customers in the marine and infrastructure ...

Promoted2

Remote Insurance Agent

Augusta, GA · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

BAE Systems

Eng Sr Prin - Quality

Aiken, SC · On-site +1

$75K - $102K/yr

... Engineering. Location & Schedule: We offer the flexibility of full-time remote work for this role ... customer support services. Improving the future and protecting lives is an ambitious mission, but ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Aiken, SC

Remote Customer Support Engineer information

See Aiken, SC salary details

$33.2K

$66.9K

$92.4K

How much do remote customer support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote customer support engineer in Aiken, SC is $66,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Aiken, SC?

For Remote Customer Support Engineer jobs in Aiken, SC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Aiken, SC look for?

The top searched job categories for Remote Customer Support Engineer jobs in Aiken, SC are:

What cities near Aiken, SC are hiring for Remote Customer Support Engineer jobs?

Cities near Aiken, SC with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Aiken, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,883 per year, or $32.2 per hour.

Software Developer

Savannah River National Laboratory

Aiken, SC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Design, develop, test, and manage software applications.

  • Integrate third-party components, troubleshoot, debug, and modify existing code, and deploy programs and applications.

  • Participate in technical project reviews, develop technical documentation, and support software development best practices.

Job description

SRNL's Software and Application group is seeking an experienced Software Developer to work on new and existing software applications.

The Senior Software Developer shall be responsible for the design, development, testing, and management of various application development projects in support of SNRL. The selected candidate in this role will be considered a subject matter expert (SME) and will be providing creative solutions to often non-routine and unstructured assignments.

This includes the programmatic integration of third-party components, the introduction of new custom capabilities, testing and deploying programs and applications, troubleshooting, debugging, maintaining and modification of existing code, process improvement recommendation, data management and pipelines, and automation of operations and maintenance tasks. SCRUM methodology and JIRA experience.

Duties include technical project milestone reviews, developing technical documentation to guide future software development projects, code architecture sessions, resource estimation, quality assurance, life cycle management, and development best practices knowledge transfer. Adept at alternating between coding, debugging, and design.

"We put science to work!" 


Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.


Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce. 


Some of the *Benefits offered to employees include:

*Benefits vary based upon employment status

  • Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
  • Short- & Long-Term Disability (company paid)
  • Life Insurance Non-Contributary 1X salary (company paid)
  • AD&D Non-contributary 1x salary (company paid)
  • Savings & Investment plan:
    • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
    • Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  • Contributory Life Insurance up to 5x Salary with $1M Cap
  • Contributory AD&D (employee, spouse and children)
  • Paid Time Off
  • Employee Assistance Plan
  • SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions. 

For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.


BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.

Chief Information Office (CIO) team supports SRNL in achieving mission and business goals of this National Laboratory. Our team provides digital solutions along with virtual infrastructure. Dynamic team providing growth opportunity to support cutting edge research and development and solve nation state problems. Ability to work across multiple federal customers. Solutions range from commercial off the shelf and custom written including cloud based solutions.

Minimum Qualifications:

Bachelor's degree in a related discipline plus 8+ years of relevant experience or a combination of education, professional certifications, and direct experience may be used to meet educational requirement. 

Must be able to obtain and maintain a DOE security clearance. US Citizenship is legally required. 

Preferred Qualifications:

  • Preferred candidates should have diverse and in-depth skills and experience in keeping assigned applications operational by testing product upgrades, providing customer support, and problem-solving customer issues.

  • Data extraction, transformation, and loading (ETL/ELT) concepts.

  • Data integration between applications, databases, APIs, or external systems.

  • Development of automated data-processing workflows.

  • Data validation, cleansing, reconciliation, and quality assurance.

  • Application and database performance troubleshooting.

  • Strong communication skills (written and oral) to foster collaborative and productive relationships within a team of engineers.

  • Explains complex information to others in straightforward situations.

  • Knowledge and experience in some of the following: ITIL, leading software development teams, full-stack development, software development lifecycle, application architecture, Data pipelines, Containers, web application technologies, Application Programming Interface (API) development, data analysis, GIT Administration, Azure Devops development, C++, C #, Java, Python, Ruby, SharePoint/Power Platforms, PowerBI, SQL Developer, Agile or Scrum framework, version control.

  • Sound technical knowledge base of standard concepts, principles, and techniques with the ability to apply formal training. 
  • Desire to look to the future and develop technology roadmaps
  • Solid problem-solving skills.
  • Considered an expert programmer and designer and solves complex problems.
  • Ability to mentor junior software developers.
  • Designing or supporting data pipelines and automated data workflows.
  • Integrating data from multiple relational databases and external sources.
  • Relational databases such as Microsoft SQL Server, MySQL, Oracle, or PostgreSQL.
  • Strong communication skills (written and oral) to foster collaborative and productive relationships within a team of engineers.
  • Explains complex information to others in straightforward situations.
  • Knowledge and experience in a combination of the following: 
    • Linux
    • ITIL
    • Leading software development teams
    • Full-stack development
    • Software development lifecycle
    • Application architecture
    • Web application technologies
    • Application Programming Interface (API) development
    • Data analysis
    • GIT Administration
    • Azure Devops development, 
    • C++, C #, Java, Python, Ruby, SharePoint/Power Platforms, PowerBI, SQL, React
    • Agile or Scrum framework, version control.

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