Remote Customer Support Engineer Jobs in Puerto Rico

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This position reports to:

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As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data centers and critical manufacturing facilities). You will work with Strategic Account Sales Managers (SAMs) to drive Inquiry to Order (ITO) functions, emphasizing high-probability, high-profitability, and highly executable projects for ABB. This requires an in-depth technical understanding of the various products and functions within ABB Electrification U.S. businesses.

This is a remote position. Candidates can be located anywhere in the US.

This role is contributing to the Electrification Smart Buildings division in The United States.

You will be mainly accountable for:

• Collaborating with the Strategic Account Sales Managers (SAMs) and Strategic Customers to understand the Critical to Quality (CTQ) factors essential for growth.

• Organizing and lead deal strategy and pricing discussions with internal stakeholders.

• Contributing to the development of innovative solutions tailored to market segment needs by leveraging ABB Electrification's comprehensive product and solution portfolio. Proactively suggest alternatives and options that reduce costs, enhance customer value, and increase project profitability.

• Evaluating and understanding project risk triggers (financial, commercial, & technical) to ensure the overall project risk profile aligns with ABB standards. Initiate risk reviews with leadership and serve as the primary contact for the risk manager when necessary.

Qualifications:

• Bachelor's degree in engineering from an accredited university or college preferred.

• Minimum 10 years of experience working in the electrical distribution or related industry; Minimum 5 years of Sales and project quotations experience.

• Deep technical knowledge of ABB electrical distribution product portfolio, general industry design characteristics, and configuration tools (ABB empower).

• Experience working with EPC, industrial, or data center end users on large scale projects with multiple work packages.

• Experience working with global and local cross functional teams and interacting with senior management.

• Ability to leverage a wide variety of electronic tools to stay organized and communicate effectively remotely (e.g., Microsoft Outlook, Salesfore.com, Teams, etc.)

• Ability to travel up to 2-3 times a year.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures, and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

Why ABB?

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

MyBenefitsABB.com

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