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Remote Customer Support Engineer Jobs in Puerto Rico

RTX

Data Analytics Engineer (Puerto Rico)

Santa Isabel, PR · On-site +1

$103K - $124K/yr

  • Medical

  • Life

  • Retirement

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Work directly with customers and stakeholders to understand business and operational needs ...

Red Ventures

Senior Software Engineer | Education | RVPR

San Juan, PR · On-site +1

$120K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote-based. As a requirement for this role, the selected candidate must be based in Puerto Rico ... Build backend APIs and data flows to support rich UI functionality and performance. * Own systems ...

N2IA Technologies

Software Developer

San Juan, PR · Remote

If you are passionate about accounting, financial accuracy, and supporting government programs ... Location: 100% Remote N2IA is committed to fostering a diverse and inclusive work environment. We ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... level of support and customer service to referring hospitals and organizations. * Maintains ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Support internal RTX business units by reviewing network security requests and assisting in the ...

Weil Group, Inc.

Supplier Qual Engineer I

PR · On-site +1

Provides Pre-Market Quality Engineering support to New Product Development (NPD) working in ... allow Client to provide customers with the highest quality and reliable products. - Provides ...

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Remote Customer Support Engineer information

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Puerto Rico?

For Remote Customer Support Engineer jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Puerto Rico look for?

The top searched job categories for Remote Customer Support Engineer jobs in Puerto Rico are:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Puerto Rico as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution.

Lead Substation Physical Engineer - Remote (Puerto Rico)

ICF

Ponce, PR • On-site, Remote

$100K - $132K/yr

Full-time

Posted 25 days ago

Job description

Title: Lead Substation PhysicalEngineer

This position is fully remote and can be performed from your home office in Puerto Rico.

Ready to make a difference?
ICF is seeking an experienced Substation Physical Engineer to lead the design and execution of high-voltage substation projects (typically 69kV to 500kV) with the goal of providing excellent quality work for our clients.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are seeking passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

The Ideal Candidate

You are a highly motivated engineer who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without direct supervision.

This role requires a deep understanding of physical layout, bus design, equipment selection, grounding, and constructability. The ideal candidate will have extensive experience with utility clients, be self-motivated, and capable of mentoring junior staff.

**This position offers a clear growth path to becoming a Supervising Engineer, with increasing responsibility for project oversight, client engagement, and team leadership. **

What you will be doing:

  • Responsibilities include, but are not limited, leading and overseeing the design and preparation of substation physical design drawings and including:

    • Substation One Line and Three Line

    • Station General Arrangements & Sections

    • Electrical Details

    • Grounding Plan & Details

    • Conduit Plan & Details

    • Control Cubicle Layout, Sections, Cable Tray, Lighting, and Grounding

    • Low-Voltage AC Panels

    • Grounding Plan & Details

    • Lightning Protection

    • Illumination Plan & Details

  • Leading the design and preparation of engineering studies such as:

    • AC Load

    • Illumination

    • Grounding

    • Lightning Shielding

  • Develop Bill of Materials based on design criteria

  • Coordinate with protection & controls, civil/structural, and drafting disciplines to ensure quality deliverables

  • Support client meetings, technical discussions, and project planning efforts

  • Participate in site visits and constructability reviews

  • Interpret and incorporate vendor information into design deliverables

  • Apply client standards related to the work

  • Perform/ensure company's Quality Assurance/Quality Control (QA/QC) processes are being followed on all design packages

  • Ensure compliance with industry codes (e.g., IEEE, NESC, NEC) and utility standards

  • Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

  • Mentor and guide junior engineers and designers

  • Demonstrate leadership potential to support transition into a Supervising Engineer

What we need you to have (minimum qualifications):

  • Bachelor's degree in Electrical Engineering (focus in power systems preferred)

  • 8+ years of experience in substation physical design for electric utilities

What we would like you to have (professional skills):

  • 12+ years of experience in substation physical design for electric utilities

  • Professional Engineer (PE) license or ability to obtain within 6 months

  • Proficiency in AutoCAD, MicroStation, or similar design tool

  • Familiarity with substation design standards and practices (IEEE, NESC, utility specs)

  • Excellent communication and interpersonal skills

  • Ability to manage multiple projects and mentor junior staff

  • Strong initiative and leadership qualities to support career advancement

  • Experience leading substation projects modelled in 3D using Autodesk Inventor

  • Familiarity with substation grounding studies and CDEGS

  • Familiarity with Agi32 illumination software

  • Advanced user of Microsoft products, specifically Word and Excel

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$107,959.00 - $183,531.00Puerto Rico Remote Office (PR99)

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