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Remote Customer Support Engineer Jobs in Alabama

PeopleTec, Inc.

Junior Analytics Engineer

Huntsville, AL · On-site +1

... support our Huntsville, AL (hybrid / remote) location. PeopleTec is seeking a Junior Analytics ... None beyond normal requirements associated with office, remote, and occasional customer-site work.

New

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

MACC's products are supported by professional and dedicated customer care teams to ensure the ... remote

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Birmingham, AL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Tidalwave.Services

Customer Experience Advisor

Mobile, AL · On-site +1

  • PTO

Key Responsibilities Offer friendly, reliable customer support through phone, email, and messaging ... remote work with flexible scheduling Entry level friendly Access to travel discounts, perks, and ...

Liveops

Remote Spanish Bilingual Customer Service

Bessemer, AL · Remote

$13.75 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Gadsden, AL · Remote

$12.75 - $16/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Madison, AL · Remote

$14 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Alabama

Remote Customer Support Engineer information

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Alabama?

For Remote Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Alabama look for?

The top searched job categories for Remote Customer Support Engineer jobs in Alabama are:

What cities in Alabama are hiring for Remote Customer Support Engineer jobs?

Cities in Alabama with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Alabama as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution.

Junior Analytics Engineer

PeopleTec, Inc.

Huntsville, AL • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Opportunity
PeopleTec is currently seeking a Junior Analytics Engineer to support our Huntsville, AL (hybrid / remote) location.
PeopleTec is seeking a Junior Analytics Engineer to support the TAPO H47 ER Analytics effort. The candidate will support preparation, validation, transformation, visualization, and analysis of data used to deliver actionable analytical products. The role works with analysts, engineers, software developers, and operational SMEs to prepare datasets, conduct analysis, develop visualizations, validate data quality, and integrate analytical results into Rubix and related reporting capabilities.
Duties:
  • Collect, clean, transform, validate, and analyze structured data.
  • Develop SQL queries and analytical datasets supporting Rubix capabilities.
  • Use Python, R, SQL, Excel, and related tools for analysis and repeatable automation.
  • Develop visualizations, dashboards, reports, and analytical products.
  • Identify patterns, trends, anomalies, relationships, and performance indicators.
  • Perform data-quality checks and investigate discrepancies.
  • Support forecasting, segmentation, statistical analysis, and descriptive/predictive analytics.
  • Translate analytical results into concise findings for technical and non-technical audiences.
  • Work with SMEs/developers to translate analytical requirements into Rubix functionality.
  • Document sources, transformations, methods, assumptions, and results.

Qualifications
Required Skills/Experience:
  • 2 years of experience
  • Academic, project, internship, or professional data-analysis experience.
  • Working knowledge of SQL and Python and/or R.
  • Experience preparing/analyzing datasets and developing visualizations or dashboards.
  • Understanding of statistical and analytical methods.
  • Ability to interpret data and communicate analytical results.
  • Proficiency with Microsoft Excel and common Office products.
  • Strong analytical, problem-solving, organizational, and communication skills.
  • Travel: Less than 10%
  • Must be a U.S. Citizen
  • An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire (or able to obtain), and the ability to maintain this level of clearance during their employment.

Education Requirements:
  • Bachelor degree in Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Information Systems, Economics, or a related analytical discipline. Entry-level candidates with relevant academic projects, internships, or early-career analytics experience are acceptable.

Physical Job Requirements:
  • None beyond normal requirements associated with office, remote, and occasional customer-site work.

Desired Skills:
  • Tableau or Power BI experience.
  • IBM SPSS or comparable statistical tools.
  • Forecasting, segmentation, performance metrics, or dashboard development.
  • Automated/repeatable data-analysis workflows.
  • Understanding of AI/ML concepts and large-language-model technologies.
  • Experience with financial, operational, logistics, aviation, or programmatic data.
  • Rubix or comparable enterprise analytics platform experience.
  • Army/DoW analytical experience.

Overview
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EEO Statement
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.

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