* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
(Remote) Support Analyst
Hueytown, AL · Remote
Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...
(Remote) Support Analyst
Hueytown, AL · Remote
Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...
(Remote) Support Analyst
Mobile, AL · Remote
Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...
(Remote) Support Analyst
Mobile, AL · Remote
Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...
Customer Experience Associate - Remote
Birmingham, AL · Remote
$13.50 - $18.75/hr
Provide customer support from a remote setting * Flexible Scheduling: Organize your availability ... around responsibilities and customer needs * Training Available: Learn customer-service processes ...
Customer Experience Associate - Remote
Birmingham, AL · Remote
$13.50 - $18.75/hr
Provide customer support from a remote setting * Flexible Scheduling: Organize your availability ... around responsibilities and customer needs * Training Available: Learn customer-service processes ...
Customer Experience Associate - Remote
Birmingham, AL · Remote
$30K - $70K/yr
Provide customer support from a remote setting * Flexible Scheduling: Organize your availability ... around responsibilities and customer needs * Training Available: Learn customer-service processes ...
Quick apply
Customer Experience Associate - Remote
Birmingham, AL · Remote
$30K - $70K/yr
Provide customer support from a remote setting * Flexible Scheduling: Organize your availability ... around responsibilities and customer needs * Training Available: Learn customer-service processes ...
Support Specialist II
Huntsville, AL · On-site +1
... for customers. * Identify, document, and escalate issues to team leads or engineering as ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...
Support Specialist II
Huntsville, AL · On-site +1
... for customers. * Identify, document, and escalate issues to team leads or engineering as ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...
Remote Customer Service Benefits Leaders
Montgomery, AL · Remote
$15.75 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Montgomery, AL · Remote
$15.75 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Huntsville, AL · Remote
$15.75 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Huntsville, AL · Remote
$15.75 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Tuscaloosa, AL · Remote
$14.25 - $19.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Tuscaloosa, AL · Remote
$14.25 - $19.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Field Application Engineer '27
Birmingham, AL · On-site +1
$53K - $80K/yr
Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Field Application Engineer '27
Birmingham, AL · On-site +1
$53K - $80K/yr
Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Remote Customer Service Benefits Leaders
Birmingham, AL · Remote
$15 - $20.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Birmingham, AL · Remote
$15 - $20.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Mobile, AL · Remote
$16 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Mobile, AL · Remote
$16 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Operations Center SCADA Engineer/Specialist - I&C Renewables Project Support
Birmingham, AL · On-site +1
POSITION SUMMARY This position supports the SCS Remote Operations Center (ROC), which operates ... Prioritize the safety and well-being of employees, customers, and communities. * Intentional ...
New
Remote Operations Center SCADA Engineer/Specialist - I&C Renewables Project Support
Birmingham, AL · On-site +1
POSITION SUMMARY This position supports the SCS Remote Operations Center (ROC), which operates ... Prioritize the safety and well-being of employees, customers, and communities. * Intentional ...
New
Remote Operations Center SCADA Engineer/Specialist - I&C Renewables Project Support
Birmingham, AL · On-site +1
POSITION SUMMARY This position supports the SCS Remote Operations Center (ROC), which operates ... Prioritize the safety and well-being of employees, customers, and communities. * Intentional ...
New
Remote Operations Center SCADA Engineer/Specialist - I&C Renewables Project Support
Birmingham, AL · On-site +1
POSITION SUMMARY This position supports the SCS Remote Operations Center (ROC), which operates ... Prioritize the safety and well-being of employees, customers, and communities. * Intentional ...
New
Design Engineers - Structures
Birmingham, AL · On-site +1
The Engineer is responsible for the structural analysis and design of lighting, traffic, and sign ... The design team is responsible for day-to-day customer support, identifying changes in the design ...
Design Engineers - Structures
Birmingham, AL · On-site +1
The Engineer is responsible for the structural analysis and design of lighting, traffic, and sign ... The design team is responsible for day-to-day customer support, identifying changes in the design ...
Virtual Travel Customer Service
Montgomery, AL · Remote
$14.75 - $18.75/hr
We are hiring a Virtual Travel Customer Service professional to assist clients with trip ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Virtual Travel Customer Service
Montgomery, AL · Remote
$14.75 - $18.75/hr
We are hiring a Virtual Travel Customer Service professional to assist clients with trip ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
Remote Customer Support Engineer information
What is a remote customer support engineer?
A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.
What are the key skills and qualifications needed to thrive as a remote customer support engineer?
To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.
How does a remote customer support engineer typically collaborate with other technical teams while working off-site?
As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.
What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Support Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Technical certifications, customer service skills | Technical certifications, troubleshooting skills |
| Work Environment | Customer service platforms, remote communication tools | Helpdesk software, remote troubleshooting tools |
| Employer & Industry | Tech companies, SaaS providers | IT service providers, hardware/software vendors |
| Search & Comparison Intent | Understanding roles, job requirements | Job differences, skills needed |
The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.
What are popular job titles related to Remote Customer Support Engineer jobs in Alabama?
For Remote Customer Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Alabama look for?
The top searched job categories for Remote Customer Support Engineer jobs in Alabama are:
What cities in Alabama are hiring for Remote Customer Support Engineer jobs?
Cities in Alabama with the most Remote Customer Support Engineer job openings:
Full-time
Re-posted 6 days ago
Job description
- Provide professional customer service and support to clients
- Conduct virtual client appointments and consultations
- Identify client needs and recommend appropriate benefit solutions
- Educate clients on available programs and coverage options
- Follow established customer service and sales processes
- Complete client enrollment and follow-up activities
- Maintain accurate client records and documentation
- Participate in virtual team meetings, training, and coaching
- Work toward individual and team performance goals
- Strong verbal and written communication skills
- Reliable, professional, and organized
- Comfortable working in a remote environment
- Willing to complete required state licensing
- Own a laptop/desktop, reliable internet, and a quiet workspace