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Remote Customer Support Agent Jobs in Michigan (NOW HIRING)

FastTek

EV Technical service Agent

Warren, MI · Remote

EV Technical service Agent #1059749 The energy at our company is contagious. We're driven by our ... and remote troubleshooting customer calls of Energy Home charging equipment to support with ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

Liveops

Remote Customer Service Representative

Flint, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Customer Support Agent information

See Michigan salary details

$10

$18

$27

How much do remote customer support agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer support agent in Michigan is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.96 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What are popular job titles related to Remote Customer Support Agent jobs in Michigan? For Remote Customer Support Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Agent jobs in Michigan look for? The top searched job categories for Remote Customer Support Agent jobs in Michigan are:
What cities in Michigan are hiring for Remote Customer Support Agent jobs? Cities in Michigan with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,243 per year, or $18.9 per hour.

Field Service Technician Senior - REMOTE

ROUSH

Livonia, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Roush rating

7.7

Company rating: 7.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

229th of 487 rated machine equipment manufacturers

Job description

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.
As the Field Service Technician Senior, you will:
  • Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
  • Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
  • Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
  • Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
  • Work with customers to resolve a technical or other issue in a professional manner
  • Pre-Trip work includes scheduling travel and coordinating on site visits
  • Post- Trip work includes writing after trip reports and completing expense reports
  • Support junior technicians and provide assistance and coaching
  • Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:
  • High school diploma or equivalent
  • Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
  • Experience in classroom instruction, presentation skills and hands-on training delivery
  • Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
  • Acceptable motor vehicle record (MVR)
  • Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
  • Knowledge of and ability to use OBD scan tools
  • Ability to read and follow electrical schematics
  • Excellent verbal and written communication skills
  • Ability to present technical data and instruction in a training environment
  • Proficient computer skills including the use of MS Office programs

A successful candidate may also have:
  • Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer - Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
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