Remote Customer Success Jobs in Springfield, MO (NOW HIRING)

Job Title

Nuvolo Solution Implementation Specialist

Location

Remote

Description

Please note: This position is part of a proposal effort and will be filled only upon contract award.

The Nuvolo Solution Implementation Specialist leads and executes the successful delivery of Nuvolo’s Enterprise Asset Management (EAM) and Integrated Workplace Management System (IWMS) solutions. This role will work closely with client stakeholders, internal teams, and third-party vendors to ensure Nuvolo implementations are configured, tested, and deployed according to business requirements.

Essential Duties and Responsibilities

· Lead and manage end-to-end Nuvolo implementations, including planning, configuration, testing, training, and deployment

· Conduct discovery sessions to gather business, functional, and technical requirements

· Customize Nuvolo applications using workflows, forms, UI policies, and business rules within the ServiceNow platform

· Provide subject matter expertise in Nuvolo modules such as Facilities, Clinical Engineering, Space Management, and Maintenance

· Collaborate with ServiceNow developers and other system integrators for seamless integration with existing ITSM/CMMS/ERP systems

· Provide user training and ongoing support during post-go-live stabilization

· Create system documentation, configuration guides, and training materials

· Ensure data quality and assist with data migration and cleansing processes

· Monitor system performance and provide optimization recommendations

Travel

• Up to 10%

Work Schedule

• To be discussed

Qualifications

• 5+ years of experience implementing CMMS/Facilities/Asset management systems (minimum 2 full-lifecycle implementations). Nuvolo implementation experience preferred.

· Deep understanding of CMMS/IWMS concepts and best practices

· Strong experience with ServiceNow platform architecture and scripting

· Experience with asset management, maintenance planning, and space tracking

· Proven ability to work directly with customers and translate business needs into technical solutions

· Excellent problem-solving, communication, and stakeholder management skills

· Nuvolo Platform Certification, preferred

· ServiceNow Certified System Administrator (CSA), preferred

· Experience with healthcare technology management (HTM), Clinical Engineering or facilities management, preferred

· Familiarity with ITIL and Agile methodologies, preferred

Compensation

• $85,000-$158,000 annual. Salary is dependent upon experience level and qualifications/certifications

Benefits

• 401K Employer Matching
• Paid Time Off (PTO)
• Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid AD&D Insurance
• Employee-paid voluntary benefits
• Employee development resources

Equal Opportunity Employer
Capital i is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Capital i makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Capital i is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@capitali.us.

Federal Government Contractor
As a federal government contractor, Capital i is committed to taking affirmative action to employ and advance protected veterans and individuals with disabilities.

Work Authorization

Capital i considers applicants who are U.S. lawful permanent residents, eligible employment-based green card portability candidates (with a Form I-485 filed at least 180 days prior for a same or similar role), and individuals with valid F-1 or J-1 employment authorization for temporary positions only. Capital i does not provide immigration sponsorship.

Please note: Certain roles may support federal contracts and therefore require U.S. citizenship, specific residency history, or eligibility for a security clearance. Candidates not meeting applicable federal contract requirements will not be eligible for those roles.