Petaluma, CA · Remote
$125K - $150K/hr
... customer engagement. As part of GCX, a leader in medical carts and medical mounting solutions ... What Success Looks Like * You take ownership of features end-to-end , from design to deployment * Y ...
Petaluma, CA · Remote
$125K - $150K/hr
... customer engagement. As part of GCX, a leader in medical carts and medical mounting solutions ... What Success Looks Like * You take ownership of features end-to-end , from design to deployment * Y ...
Rohnert Park, CA · On-site +1
Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... Our formula for success is simple. We work hard to maintain a culture where you can own your work ...
Rohnert Park, CA · On-site +1
Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... Our formula for success is simple. We work hard to maintain a culture where you can own your work ...
$35.5K - $46.2K
4% of jobs
$46.2K - $56.9K
10% of jobs
$64.4K is the 25th percentile. Wages below this are outliers.
$56.9K - $67.6K
16% of jobs
$67.6K - $78.3K
15% of jobs
The median wage is $82.4K / yr.
$78.3K - $89K
14% of jobs
$89K - $99.6K
14% of jobs
$102.6K is the 75th percentile. Wages above this are outliers.
$99.6K - $110.3K
10% of jobs
$110.3K - $121K
10% of jobs
$121K - $131.7K
4% of jobs
$131.7K - $142.4K
2% of jobs
$142.4K - $153.1K
2% of jobs
$35.5K
$90.8K
$153.1K
A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.
To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.
Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
The most popular types of Customer Success jobs in Santa Rosa, CA are:
The top searched job categories for Remote Customer Success jobs in Santa Rosa, CA are:
Cities near Santa Rosa, CA with the most Remote Customer Success job openings:
Petaluma, CA • Remote
$125K - $150K/hr
Full-time
Re-posted 5 days ago
Lilitab/GCX is building next-generation IoT fleet management software for medical carts and connected healthcare devices used in hospitals nationwide. We’re looking for a Software Engineer who thrives across the full stack—from Linux-based device clients to modern cloud platforms.
In this role, you’ll design and build systems that connect physical hardware to cloud services, enabling healthcare organizations to provision, monitor, and manage thousands of devices at scale. You’ll work on a small, highly collaborative team with significant ownership and direct impact on product direction.
This is a hands-on engineering role, not a maintenance position—you’ll be building new features, shaping architecture, and helping unify multiple platforms into a single, scalable system.
GCX/Lilitab designs and manufactures medical carts and mounting solutions used in healthcare environments across the U.S. Our software team is building IoT solutions that bring these devices online—enabling real-time monitoring, remote management, and operational insights.
You’ll join a small, high-impact team (3–4 engineers) working across:
You’ll play a key role in evolving these into a unified fleet management platform.
